Front of House Supervisor

Topgolf•Dallas, TX

About The Position

The Front of House Supervisor provides leadership and guidance to team members to help achieve performance targets. The role monitors team performance, gives feedback and coaching, collaborates with other departments to support quality service delivery, and addresses operational issues and guest concerns. The supervisor promotes an inclusive team culture and associate development, ensures compliance with company policies and safety standards, and reports on team performance and key metrics. Other operational duties may be assigned by the manager.

Requirements

High school diploma or equivalent work experience.
Proven experience in a leadership or supervisory role.
Excellent communication, interpersonal, and problem-solving skills.
Strong organizational and time-management abilities.
Ability to motivate and inspire a diverse team to achieve goals.
Proficiency in relevant software and tools.
Knowledge of industry-specific regulations and best practices.
Availability to work varied shifts, including evenings, weekends, and holidays.
Ability to stand and walk for long periods, including maneuvering up and down stairs.

Responsibilities

Provide leadership and guidance to team members to achieve performance targets.
Monitor and evaluate team performance, providing regular feedback and coaching.
Collaborate with other departments to ensure seamless workflow and quality service delivery.
Identify and resolve operational issues and guest concerns promptly.
Promote a positive and inclusive team culture, fostering associate engagement and development.
Ensure compliance with company policies, procedures, and safety standards.
Prepare and present regular reports on team performance and key metrics.
Perform other operational duties as assigned by the manager.