Front of House Supervisor

ISS•Beachwood, OH

22h•$22 - $26

About The Position

The Front of House Supervisor drives customer service, employee engagement, safety programs, signage, and micro kitchen supervision. The role is responsible for meeting client and customer needs through high-quality, cost-effective food service operations. The supervisor participates in and leads corporate employee training and development programs as directed by the Food Service Manager or General Manager. The position provides day-to-day support for front-of-house and micro kitchen activities, maintains service standards and product inventory, and helps build customer-focused teams. The supervisor works with the General Manager and Executive Chef on team programming and safety, and performs other assigned duties. Employees must comply with HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.

Requirements

Experience in food systems.
High school diploma or equivalent.
Attention to detail.
Ability to multitask.
Interpersonal skills.
Ability to give and receive constructive feedback.
Ability to lead a team.
Ability to work under pressure and meet time deadlines during peak periods.
Ability to work up to eight hours a day on one's feet, excluding breaks.
Ability to lift a minimum of 25 pounds.
Must comply with the dress code.

Responsibilities

Support day-to-day front-of-house and micro kitchen activities.
Help establish and lead employee training and development programs as instructed by the Food Service Manager or General Manager.
Build effective teams and foster employee engagement.
Resolve customer complaints and issues and address customer service needs.
Maintain compliance with SERV Safe, HACCP, and other applicable food safety standards.
Schedule staff and hire and train new employees.
Work with the General Manager and Executive Chef on team programming and safety.
Perform duties assigned by the Food Service Manager or General Manager.
Maintain client service standards and CPEs.
Maintain product inventory at established levels.
Build customer relationships and deliver customer-centric solutions.
Demonstrate accountability and self-awareness, and help teams remain flexible and solutions-oriented amid change.
Follow HSEQ policies and procedures, participate in HSEQ training, and report potential hazards or compliance concerns.