Front of House Supervisor

Topgolf • Glendale, AZ

2d

About The Position

The Front of House Supervisor leads and guides team members in meeting performance targets, monitors team performance, and provides regular feedback and coaching. The role collaborates with other departments to support smooth workflows and quality service, promptly addresses operational issues and guest concerns, and promotes a positive, inclusive culture focused on associate engagement and development. The supervisor ensures compliance with company policies, procedures, and safety standards; prepares and presents reports on team performance and key metrics; and performs other operational duties as assigned by the manager.

The position requires availability for varied shifts, including evenings, weekends, and holidays. It also involves standing and walking for extended periods, including maneuvering up and down stairs.

Requirements

• High school diploma or equivalent work experience.
• Proven experience in a leadership or supervisory role.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availability to work varied shifts, including evenings, weekends, and holidays.
• Ability to stand and walk for long periods, including maneuvering up and down stairs.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by the manager.

Benefits

• Free play and half-price food.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) team member match.
• Free mental well-being platform.
• Benefits are available to qualifying team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED