Front of House Supervisor

PharmaCann • Hillsboro, OH

14h • Onsite

About The Position

PharmaCann, Inc. is seeking an energetic, results-driven Front of House Supervisor to support its cannabis retail dispensary operations. The Supervisor is an expert in assigned business responsibilities and a process-oriented leader who drives continuous improvement in efficiency and customer or patient experience. The role develops and maintains effective teams, collaborates across the business, and upholds strong leadership and interpersonal standards. Pay is $19 per hour.

The Supervisor leads customer experience and service initiatives, supports sales and KPI performance, and oversees assigned check-in and camera staff. They help ensure smooth daily operations, adequate staffing, compliance with cash procedures, current merchandise presentation and menu availability, and consistent staff knowledge of company processes and procedures. The position also oversees onboarding, training, coaching, and development, partnering with managers on performance issues and policy violations. Other operational duties may be assigned, including support for call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.

Requirements

• Minimum 21 years of age, or the minimum required by state regulations.
• Minimum 2 years of experience in a customer service-related field.
• Skilled in Google and/or Microsoft Office Suite.
• Knowledge of retail technology platforms and systems.
• Ability to communicate proficiently verbally and in writing.
• Strong time management and attention to detail.
• Sense of urgency and consulting skills.
• Global and cultural awareness.
• Conduct interactions with a high ethical standard.
• Proven ability to lead teams.
• Relationship management, performance management, and personal effectiveness/credibility.
• Valid driver's license and ability to pass a motor vehicle background check where applicable.
• Pass a comprehensive background check, including criminal history, and obtain and maintain state agent requirements.
• Ability to perform the essential duties satisfactorily.

Nice To Haves

• Bachelor's degree in business, operations management, or a related field.
• Store leadership experience.

Responsibilities

• Drive high customer experience standards, a customer-oriented culture, customer engagement, sales training, and product knowledge.
• Lead a customer service program that encourages repeat business through local community networking and customer data capture.
• Work with managers and supervisors to exceed sales volume and KPI goals.
• Partner with cross-divisional managers to ensure adequate staffing and meet payroll goals.
• Comply with and audit cash procedures, including deposit preparation and daily cash reconciliation.
• Directly supervise the check-in and camera-assigned team, maintaining standards for dispensary safety and upkeep.
• Uphold merchandise presentation standards and ensure menu availability is current.
• Ensure day-to-day store operations run smoothly through the store team.
• Collaborate with managers and supervisors to achieve organizational goals.
• Support implementation of operational policies, standards, and procedures for retail staff.
• Ensure staff understand corporate processes and SOPs, and provide education where needed.
• Train employees in customer experience and hospitality standards using tools such as customer loyalty programs, satisfaction surveys, and KPIs.
• Maintain a training calendar and ensure associate onboarding and new-hire training are completed.
• Provide continuous training and development through training curriculums to promote consistency across stores.
• Lead by example and coach team members on performance.
• Partner with managers regarding poor employee performance and violations of company or compliance policies.
• Assist with other assigned duties and operational functions, which may include call center, inventory, delivery acceptance, outreach, security, delivery, and visual merchandising.
• Project a positive image of the organization to employees, customers, the industry, and the community.
• Embody PharmaCann's culture, values, and tenets, and support its purpose, goal, and key objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed