Front of House Supervisor

Continental Services • Warren, MI

10d • $20 - $24

About The Position

The Front of House Supervisor oversees daily operations and provides leadership and direction to personnel. The role ensures recipes, food preparation, and presentation meet company specifications and quality standards while maintaining a safe, orderly, and sanitized kitchen and modeling proper food-handling techniques. Responsibilities span day-to-day operations, including inventory, food ordering, scheduling, staff management, and client relations. The position supports daily cafe operations and coordinates and executes onsite catering events, dividing time between these areas.

Requirements

• College or culinary training, or extensive cooking and production experience.
• At least 2 years working in a leadership role in the food service industry.
• Commitment to quality service and knowledge of food and beverage.
• Awareness of local, state, and federal health and sanitation laws.
• Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicers, knives, and dish machines.
• Ability to add and subtract, charge appropriately, and distribute change to customers.
• Customer service knowledge, including assessing customer needs, meeting service quality standards, and evaluating customer satisfaction.
• Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar.
• Active listening, social perceptiveness, and the ability to communicate clearly and pleasantly with customers and colleagues.
• Ability to suggest merchandise or otherwise influence purchasing decisions.
• Ability to assess personal performance, make improvements or take corrective action, and learn and apply new skills.
• Ability to maintain regular and consistent attendance and punctuality.
• Willingness and ability to meet operating policies and standards, comply with dress code requirements, maintain personal hygiene, and follow hand-washing requirements.

Nice To Haves

• Serv-Safe certification is strongly preferred.
• Past experience and knowledge in online food ordering, weekly inventory, P&L, union contracts, catering, and client relations.

Responsibilities

• Prepare the daily production list.
• Ensure all stations are stocked before and during meal periods.
• Complete end-of-day deposits and count drawers.
• Verify kitchen staff follow recipes and portion servings correctly.
• Keep kitchen, dish, and storage areas clean and organized.
• Place food and supply orders as directed.
• Receive products by verifying invoices and merchandise freshness.
• Train employees to company standards.
• Model excellent customer service and work practices.
• Participate actively as a member of the management team.
• Manage staffing levels throughout the shift.
• Oversee kitchen labor and food costs in accordance with budgetary requirements.
• Support daily cafe operations and coordinate and execute onsite catering events.
• Perform additional responsibilities as requested by the GM or client.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Parental leave
• 401(k) with company match
• At-work dining perks
• Flexible schedules
• Generous paid time off
• Total rewards program
• Inclusive employee assistance program
• Location-specific perks may include wellness programming, on-the-job training, corporate-hosted courses, certifications, and team events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed