Restaurant Floor Supervisor

MOMOFUKU•Los Angeles, CA

1d•$25 - $30•Onsite

About The Position

A Momofuku Restaurant Floor Supervisor is a key member of the Front of House (FOH) team and is an entry-level management position. This position is an opportunity to get on the Restaurant Management track with a well-established brand. The Supervisor may be the first member of the FOH team to enter the venue, or the last person remaining at the end of service. This role is responsible for executing and leading employees in ensuring that the dining room is prepared for service, and that any meal period is set up properly for success. This role ensures that all guests receive an excellent, friendly, and hospitable experience with every visit. This includes but isn’t limited to opening and closing the restaurant, creating the floorplan, printing menus, answering menu questions, processing payments, organizing individual stations, assisting with orders, coaching staff and communicating with guests.

Requirements

Experience in high-volume restaurant operations is required in some capacity (management experience is not required).
A strong enthusiasm for hospitality and a genuine interest in pursuing a career in Restaurant Management are essential.
Exceptional communication and supervisory skills
Comfortable working in a fast-paced and high energy environment
Must exude a passion for food, exceptional work ethic and dedication
Ability to take constructive criticism and learn from it

Nice To Haves

If you’re looking to grow into a Restaurant Management role, this is an excellent opportunity to get your foot in the door and build your career path.

Responsibilities

Responsible for the daily set up, break down, and maintenance of the dining room(s), including, but not limited to: turning on the lights, adjusting light and music levels, printing menus, creating the lunch floorplan, cutting staff as business permits, drafting the dinner floorplan, covering any staff callouts
Assist with the flow of guests by taking food and drink orders as needed
Ensure strict adherence to Momofuku’s Health & Safety Standard operating procedures, Food Safety & DOH standards and protocols
Lead pre-shift with the staff
Administer quizzing/testing to front of house team members
Monitoring and managing all aspects related to Department of Health guidance and regulations
Communicate openly and thoroughly with General Manager, Assistant General Manager, Front of House Manager, Chefs, and employees
Assure the quality of food and arrangement of dishes are to Momofuku standards, as communicated by management
Possess detailed Food and Beverage knowledge of our products and company
Maintain proper organization and cleanliness at all times
Maintain, clean, and sanitize the dining room and guest-facing areas
Cutting staff in real time as business permits
Communicate and report to General Manager or Manager on duty any disciplinary or performance infractions that occur during the shift
Confident and correct use of Point of Sale system for order entry and payment processing
Support team members in the completion of their duties to ensure satisfaction of all guests before, during, and after service
Monitoring the status of placed orders and managing the flow of pickup
Clearly and politely communicate with guests when delays and/or waits occur
Maintain professional and warm guest communications - inside the restaurant or via phone/email
Recognize key people in the industry, VIP guests and contacts related to the company and follow company protocol related to their visit
Assist servers and bartenders by communicating 86s, menu changes, and/or other food related information
Clean and maintain front of house areas and exterior of restaurant
Keep open communication with back of house and front of house team
Assisting in other front of house areas as needed
Coach employees on any changes or deviation from the standard operating procedures
Ensure guest satisfaction by openly communicating with management regarding any guest issues
General administrative duties, including but not limited to printing menus and ordering product
Maintain detailed records of transactions, collect payments, and run daily reports at the conclusion of each shift.
Ensure accurate accounting for shift activity overall
Properly and accurately complete checklists, financial reporting, logs, and order lists as part of End Of Day (EOD) procedures
Manage guest complaints, log any incidents (after following proper procedures), and report any severe issues to management immediately