Restaurant Floor Supervisor

Chesapeake Bay Beach Club • Stevensville, MD

19h • Onsite

About The Position

Assist the Chesapeake Bay Beach Club Restaurant Manager in overseeing daily restaurant operations and leading staff to deliver exceptional guest service, high-quality food and beverage experiences, and strategic marketing initiatives that drive profitability and guest satisfaction. Oversee all front-of-house operations during service periods, ensuring strict adherence to established standards, steps of service, and opening/closing protocols across all outlets. Provide clear, professional direction to staff through effective verbal and written communication, pre-shift meetings, and departmental briefings covering pertinent operational updates. Monitor, evaluate, and develop staff performance continuously, fostering a culture of accountability, growth, and service excellence. Ensure full compliance with all Federal, State, and Local regulations as well as company policies, including TIPS Certification, ServSafe standards, and all standard operating procedures. Champion the guest experience by proactively engaging with customers, resolving concerns to full satisfaction, maintaining interdepartmental relationships, and soliciting feedback to drive continuous improvement. Conduct regular quality assessments of food, beverage, and service standards throughout all outlets, including temperature verification, product presentation, and preparation methods, implementing corrective action as needed. Collaborate closely with the Restaurant Manager to ensure timely submission of daily reports, maintain accurate financial and cash handling procedures, and support the planning and execution of special events. Address all staffing, scheduling, and employee relations concerns, escalating disciplinary matters to the Restaurant Manager while maintaining a professional, well-presented, and compliant work environment. Complete other duties as may be assigned by Restaurant Manager.

Requirements

• Customer Focus
• Communication Proficiency
• Ethical Conduct
• Organizational Skills
• Stress Management/Composure
• Multi-task oriented
• TIPS Certification
• ServSafe standards

Responsibilities

• Oversee all front-of-house operations during service periods, ensuring strict adherence to established standards, steps of service, and opening/closing protocols across all outlets.
• Provide clear, professional direction to staff through effective verbal and written communication, pre-shift meetings, and departmental briefings covering pertinent operational updates.
• Monitor, evaluate, and develop staff performance continuously, fostering a culture of accountability, growth, and service excellence.
• Ensure full compliance with all Federal, State, and Local regulations as well as company policies, including TIPS Certification, ServSafe standards, and all standard operating procedures.
• Champion the guest experience by proactively engaging with customers, resolving concerns to full satisfaction, maintaining interdepartmental relationships, and soliciting feedback to drive continuous improvement.
• Conduct regular quality assessments of food, beverage, and service standards throughout all outlets, including temperature verification, product presentation, and preparation methods, implementing corrective action as needed.
• Collaborate closely with the Restaurant Manager to ensure timely submission of daily reports, maintain accurate financial and cash handling procedures, and support the planning and execution of special events.
• Address all staffing, scheduling, and employee relations concerns, escalating disciplinary matters to the Restaurant Manager while maintaining a professional, well-presented, and compliant work environment.
• Complete other duties as may be assigned by Restaurant Manager.

Benefits

• 401(k) and Roth 401(k) retirement plans with employer match
• Employer-sponsored 401(k) matching contributions
• Employee meals during scheduled shifts
• Exclusive employee discounts
• Team member events and engagement activities
• Maryland Sick and Safe Leave
• Medical, dental, vision, PTO, and paid holidays after one year for eligible full-time employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed