Restaurant Floor Manager

Eataly North America•Chicago, IL

23h•Onsite

About The Position

The Restaurant Manager assists the Restaurant General Manager (GM) in the day-to-day operations of Eataly’s full-service restaurants. Functionally reports to the Restaurant GM and oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks. Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees Documents, investigates, escalates and resolves all employee and guests incidents Ensures exceptional service standards are consistently met and that activities are carried out effectively Inspects dining room and storage areas to ensure compliance with health and safety regulations Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications Reviews financial information such as sales, inventory and costs to monitor budget Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc. Performs other duties as required or assigned

Requirements

2+ years of experiencing leading or managing a front-of-house restaurant team
Solid understanding of steps of service
Outstanding communication, leadership and problem-solving skills
Availability to work onsite with a flexible schedule often including evenings, weekends and holidays
Ability to lift up to 50 pounds
Ability to exert well-paced mobility for up to 8 hours, including standing, walking, bending and squatting
Food Handler’s License required

Nice To Haves

Knowledge of Italian cuisine and beverage highly preferred

Responsibilities

Assists the Restaurant General Manager (GM) in the day-to-day operations of Eataly’s full-service restaurants.
Oversees front-of-house restaurant staff including servers, bartenders, food runners, hosts, bussers and barbacks.
Supports the Restaurant GM with hiring, assigning, training, evaluating and terminating employees.
Documents, investigates, escalates and resolves all employee and guests incidents.
Ensures exceptional service standards are consistently met and that activities are carried out effectively.
Inspects dining room and storage areas to ensure compliance with health and safety regulations.
Estimates front-of-house food and beverage needs, and supervises intake orders to ensure specifications.
Reviews financial information such as sales, inventory and costs to monitor budget.
Meets with dining room and bar personnel to plan restaurant activities, special events, share information, etc.
Performs other duties as required or assigned.