Restaurant Floor Manager

El Dorado Hotel & Kitchen•Sonoma, CA

2d•Onsite

About The Position

El Dorado Kitchen is seeking a Full-Time Floor Manager to join their award-winning hospitality team in Sonoma. This role is central to the restaurant's mission of providing exceptional guest experiences. The ideal candidate will be part of a management staff that ensures guests are courteously greeted, orders are taken with expertise, and payments are processed efficiently. The Floor Manager will also play a key role in maintaining the restaurant's beautiful space, assisting management in fostering a positive team culture through mentorship and leadership, and ensuring guest satisfaction and lasting memories. El Dorado Kitchen emphasizes a unique work environment that focuses on the personal touch for guests and promotes a positive, professional, and healthy workplace for its team members.

Requirements

Ability to stay organized and think clearly while analyzing and resolving challenges with sound judgment
Ability to work collaboratively with vendors and back-of-house team members in our fast-paced environment
Ability to perform duties with efficiency and meticulous attention to detail
Ability to thrive as part of our cohesive team while contributing to our joyful work environment
Ability to communicate clearly and legibly in all interactions
Ability to handle basic mathematical calculations accurately
Ability to work independently with minimal supervision while supporting team goals
Complete knowledge of state liquor regulations, particularly those regarding service to minors and intoxicated persons
Complete knowledge of and compliance with all company and departmental service standards and policies
Two years of experience as a casual upscale dining Server or equivalent
One year of supervisory experience
Ability to communicate effectively in English with guests, management, and co-workers
Food Handler Certification

Nice To Haves

High school diploma
Computer training on POS systems
Prior guest relations training
Basic proficiency in Microsoft Office

Responsibilities

Courteously greet, escort, and thank guests upon departure, setting the tone for exceptional experiences
Take food and beverage orders with expertise and enthusiasm
Retrieve and serve alcoholic/non-alcoholic beverages and food orders according to our high service standards
Process payments efficiently while maintaining proper cash handling procedures and security protocols
Ensure the security and confidentiality of all guest information
Create excellent guest experiences that ensure satisfaction and build lasting memories
Assist in maintaining our beautiful restaurant space and equipment
Support management in fostering our positive, cohesive team culture through mentorship and leadership