Restaurant Floor Manager
About The Position
The Cliffs Hotel & Spa is the premier oceanfront hotel on the Central Coast, offering beautiful ocean views of Pismo Beach and a team known for outstanding customer service. As a locally owned business and proud supporter of the Central Coast Community, The Cliffs Hotel & Spa offers employee appreciation events, daily discounted lunches, and special hotel benefits. Marisol at The Cliffs Hotel & Spa is seeking a skilled, engaging, and motivated full-time Floor Manager to create a sense of luxury through flawless execution of operations and personalized service. This role requires the ability to work nights, weekends, and holidays. The Restaurant Floor Manager is responsible for exceeding all guest expectations in the Restaurant, Bar, In-room Dining (IRD), and Pool Service, contributing to a positive work environment by leading by example and adhering to the Cliffs Mission, Values, and Three Golden Rules. This position manages daily operations and ensures staff is appropriately equipped to perform at their best through observation, coaching, and correction.
Requirements
- Able to work 40 hours per week
- Able to work varied shifts, including weekends, nights, and holidays
- Ability to work with and manage people effectively
- Ability to work in stressful situations
- At least High School Diploma
- Excellent communication skills, including in person, over the phone, and through email
- RBS Certified. If not already certified, willing to complete certification as part of employment.
- Good knowledge of OpenTable
- Good knowledge of culinary arts
- Good knowledge of wine, especially local
- Excellent knowledge of superior service standards
Nice To Haves
- Culinary school or college degree preferred
- 3-5 years of experience managing a high end, hospitality related, staff preferred
Responsibilities
- Manage daily operations of Front of House (Restaurant and Bar), IRD, and Pool
- Lead by example with higher standards of service, upholding The Cliffs' Mission and Values and Forbes Standards
- Be a visible floor presence in the Dining Room, Lounge, IRD and hotel; be accessible for any guest and for any employee at any time
- Keep a sharp eye on restaurant details and overall cleanliness of operation, reacting as necessary
- Ensure proper staffing levels and scheduling of the restaurant, covering shifts as necessary
- Supervise and provide direction to staff to ensure service standards are exceeded in order to achieve restaurant goals and drive sales
- Ensure all staff engage with guests appropriately using proper verbiage, avoiding slang
- Assist in training of new employees, re-training as needed when opportunities arise
- Train all staff on restaurant guest service procedures and practices such as service and timing standards, menu knowledge, verbiage, personalized interactions, Open Table, etc.
- Assist in new menu implementation and current marketing promotions, including communicating to employees
- Coach staff fairly and effectively to ensure a quality guest experience, including but not limited to guest name usage, employee time and attendance, personal appearance and adherence to uniform policies
- Assist in conducting staff and daily pre-shift/line-up meetings for staff education and communication of restaurant and hotel policies and procedures
- Solicit guest feedback with a genuine sense of interest and concern to understand needs and wants of customers, demonstrating anticipatory service when appropriate, taking immediate corrective action when guests' needs are not met
- React to any and all guest complaints in a timely, discreet and professional manner; offering appropriate alternatives to difficult requests
- Maintain consistent and complete working lines of communication with Front Desk staff and Hotel Management for all guests' special needs and requests
- Ensure proper delivery of guest services and sales department amenity requests; being knowledgeable of any in house groups or VIPs and delivering on all requests or needs
- Assist in selecting, training and managing beverage requirements on an ongoing basis, and ensure proper wine and liquor inventories
- Maintain positive working relationships with all vendors
- Implement new company initiatives, training staff to ensure compliance
- Monitor and maintain POS system
- Follow all policies and procedures, including those for cash handling and safety/security.
- Assist in emergency and security procedures as directed by the employee manual and the established emergency plan
- Manage the restaurant to exceed standards in food quality, safety and cleanliness; including sanitation of all front of the house areas, back of the house work areas, storerooms and waste management storage areas
- Ensure staff is properly distributing waste into recycle and compost bins
- Assist with monitoring product and labor costs to remain within goals
- Perform other tasks as assigned by manager
Benefits
- Daily discounted lunches from our restaurant
- Special hotel benefits
- Employee appreciation events
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
1-10 employees
