Restaurant Assistant Managers

Rtr•Laurel, MS

1d•Onsite

About The Position

As the team at Zaxby’s expands, we're saving a seat for you! To our guests, Zaxby’s is more than just a place to eat – it’s a place to have fun, spend time with friends, and enjoy great food. To our team members, Zaxby's is an indescribably great place to work! Assistant Managers are responsible for ensuring that the restaurant delivers great experiences to guests while maintaining operational standards. You will manage the daily operations of the restaurant ensuring that the team properly follows all processes, policies, and procedures.

Requirements

Must be 18 years of age or older.
Must have a valid driver’s license, vehicle insurance, and reliable transportation.
Open availability and ability to work a minimum of 5 days and 32 to 48 hours per week.
Ability to work a flexible schedule including days, nights, weekends, and holidays.
Successful completion of background check.
Must possess leadership qualities, organizational skills, and ability to interact cooperatively with others.
1-3 years management experience required.

Nice To Haves

Restaurant management experience preferred.

Responsibilities

Complete all training requirements including: Zaxby’s Assistant Manager Development Plan, Food Safety Certification and Manager Certification, and any additional training required by Zax LLC.
Enhance guest experiences by ensuring that team members satisfy and exceed guest expectations.
Ensure team members receive proper training including ongoing coaching and development.
Create an effective work schedule following company standards and local laws.
Plan and delegate shift assignments including communicating expectations and adjusting as needed.
Supervise, provide leadership, and coach team members to perform at their highest level of ability and strive to achieve quarterly goals.
Ensure service, product quality, and cleanliness standards are consistently upheld.
Communicate performance concerns to your General Manager.
Assist with performance reviews and mentor and develop team members.
Create and maintain a positive culture and healthy team morale through recognition and leading by example.
Handle and report guest and team member complaints/concerns/injuries timely and in a friendly and respectful manner.
Ensure processes, policies, and procedures are properly followed throughout daily operations.
Maintain operational standards and ensure compliance with all Zaxby’s Franchising LLC and Zax LLC guidelines, policies, and procedures.
Maintain compliance with federal, state, and local laws and guidelines.
Utilize management tools and keep neat, accurate, and current records.
Maintain an attitude of flexibility that allows performance above and beyond the parameters of this position description.
Ensure the team works safely and follows all safety guidelines and procedures.
Immediately report all human resources and risk management concerns to your General Manager.
Escalate other concerns to your supervisor when appropriate.
Perform all other duties necessary to ensure restaurant operations function properly.