Restaurant Assistant Manager

Dairy Queen•Little Rock, AR

13d•$13 - $0•Onsite

About The Position

The Restaurant Assistant Manager supports restaurant operations during scheduled shifts, helps manage specific areas of the restaurant, and works with the General Manager to train and coach crew members. The role focuses on delivering exceptional, timely customer service, maintaining a positive and safe environment, and supporting a highly skilled and productive team. The assistant manager is expected to model performance standards, work cooperatively with management and team members, and demonstrate a genuine passion for excellence.

Requirements

At least 6 months of high-volume quick-service restaurant experience.
High school diploma or equivalent.
Capability to supervise specific business areas in a fast-paced environment.
Strong knowledge and application of safe food-handling practices.
Must be ServSafe® certifiable.
Highly organized and detail oriented.
Able to work under pressure while maintaining a positive attitude.
Able to stand for the entire shift and lift 50 pounds.
Good manners, proper personal hygiene, and promptness.

Responsibilities

Represent the Dairy Queen brand professionally and welcome fans enthusiastically.
Strive to exceed fan expectations by providing timely, quality, fan-first service.
Assist in managing specific areas of the restaurant during scheduled shifts.
Pace the crew, promote speed of service, and resolve workflow bottlenecks.
Assist the General Manager with training and coaching crew members.
Help ensure the restaurant is properly organized and staffed.
Create and maintain a positive, safe, clean, and inviting environment for fans and team members.
Resolve fan concerns calmly and follow Dairy Queen’s service recovery standards.
Maintain cooperative and harmonious working relationships with management and team members.
Model performance standards for team members and work stations.
Exhibit a genuine passion for excellence and perform other duties as assigned by management.