Pei Wei Asian Diner, LLC-Restaurant Assistant Manager

Pei Wei Asian Kitchen•Tucson, AZ

5h•Onsite

About The Position

Pei Wei Asian Kitchen is dedicated to serving authentic, Asian-inspired dishes that prioritize freshness without sacrificing speed. Since our inception in 2000, we have been committed to delivering bold flavors and high-quality meals prepared by expert chefs, ensuring every customer enjoys a delightful dining experience. The Assistant Manager reports directly to the General Manager and requires little direction in performing their job functions and leading the restaurant team. This position is responsible for managing and executing all dining room and kitchen functions to established Pei Wei operational standards. The Assistant Manager must effectively communicate with all levels of employees and management and assumes all leadership responsibilities over the restaurant when the General Manager is not present.

Requirements

External Candidates: 2 years management experience
Internal Candidates: 1 year Pei Wei Manager experience or 6 months Pei Wei Manager experience and 1-year pervious restaurant management experience
High School diploma or GED preferred
Decision Making: Applies data from multiple sources as well as experience to support fact-based decisions
Decision Making: Makes decisions in a timely manner
Decision Making: Decisions balance urgency with long-term execution
Decision Making: Decisions demonstrate good judgement
Adaptive Learning: Enjoys the challenge of unfamiliar tasks
Adaptive Learning: Quickly grasps and applies new concepts
Adaptive Learning: Leverages previous experiences and learning to solve new problems
Adaptive Learning: Reviews successes and failures for clues to drive future improvement
Four-wall Focus: Completes FOH and BOH certification
Four-wall Focus: Is equally competent in FOH and BOH
Four-wall Focus: Has the knowledge and ability to train team members in all positions
Four-wall Focus: Recognizes how FOH and BOH impact each other and the overall guest experience
Coaching Performance: Consistently observes team member behaviors and identifies frequent coaching opportunities
Coaching Performance: Provides constructive coaching in a manner which builds team member confidence and performance
Coaching Performance: Models desired behaviors to support coaching
Coaching Performance: Provides ongoing feedback on previously coached behaviors and shows how those behaviors drive improved results

Responsibilities

Handles guest service issues professionally and with composure
Fosters a safe, respectful and quality employee experience
Partners with the GM to identify and address opportunities to increase business results using the P&L
Accountable for following and executing all state safety and sanitation guidelines
Consistently ensures proper timing and production of all food orders
Supervises and facilitates training of food preparation and execution of all menu items, procedures, and recipes
Is responsible for maintaining all product quality standards by performing regular line checks
Thoroughly completes all prep lists, order guides, and all cost and food inventories
Supports the goals of the business (including but not limited to food costs, labor, and team member retention).
Supervises, assigns, and delegates tasks and gives direction to all staff and other members of management
Is responsible for assisting the General Manager in recruiting, hiring, training
Acts as a goodwill ambassador to the community of Pei Wei
Is responsible for regular repairs and maintenance of the restaurant
Is responsible for assisting the General Manager in the development of other managers and Shift Leaders
Is proficient and knowledgeable in placing all orders for the restaurant including Coke, DSI, Ed, etc.
Partners with the GM to properly forecast sales and develop schedules with the proper staffing levels to accommodate business while achieving labor goals.