Assistant Manager (Blackbear Diner)

LV Petroleum•Las Vegas, NV

2d•Onsite

About The Position

Black Bear Diner is an iconic brand known for delivering delicious meals. With a focus on quality and customer satisfaction, we pride ourselves on creating an enjoyable experience for every guest. As an Assistant General Manager, you will play a key role in leading the team, overseeing daily operations, and ensuring the store runs smoothly while maintaining high standards of service and product quality.

Requirements

1-2 years of experience in a supervisory or management role in the foodservice or hospitality industry is preferred.
Strong leadership, organizational, and communication skills.
Ability to manage time effectively, handle multiple tasks, and prioritize in a fast-paced environment.
Strong customer service skills with a focus on creating a welcoming atmosphere for guests.
Basic financial and business acumen, including experience with cash handling and inventory management.
Ability to handle difficult situations and customer complaints professionally.

Nice To Haves

Previous experience in a cafe, restaurant, or similar establishment is a plus.

Responsibilities

Supervise and lead cafe staff during shifts, ensuring all team members are performing their duties efficiently and following company policies.
Assist in recruiting, hiring, and training new employees, ensuring they understand their roles and responsibilities.
Provide ongoing coaching and feedback to staff, helping them improve their skills and performance.
Ensure all employees adhere to the cafe’s standards of service, cleanliness, and safety.
Ensure customers receive prompt, friendly, and professional service at all times.
Handle customer complaints, concerns, or special requests in a positive and professional manner, resolving issues quickly and effectively.
Ensure that customer orders are accurate and delivered with quality and consistency.
Maintain a clean and welcoming environment for customers at all times.
Oversee daily cafe operations, ensuring that all tasks are completed efficiently and according to established procedures.
Assist in managing cafe inventory, ensuring that stock levels are maintained, and products are ordered in a timely manner.
Help manage the cafe’s cash flow, including handling cash, making deposits, and balancing registers.
Ensure all equipment is maintained, cleaned, and operating properly.
Ensure all health, safety, and sanitation guidelines are followed, including proper food handling, cleaning procedures, and employee hygiene.
Ensure compliance with local health regulations and safety standards.
Help maintain cleanliness and organization of the kitchen, dining areas, and restrooms.
Assist in achieving financial goals, including sales, labor costs, and maintaining budgetary goals.
Help track and monitor key performance indicators, such as sales trends and employee performance.
Support the management team in analyzing sales reports and making adjustments to operational strategies as needed.
Foster a positive and collaborative work environment by encouraging teamwork and open communication.
Act as a liaison between staff and management, ensuring that issues are addressed promptly.
Assist with the scheduling of shifts and help ensure adequate staffing levels during busy periods.
Assist with opening and closing the cafe, ensuring that all procedures are followed and the cafe is secure.
Perform other tasks as directed by the General Manager or Restaurant Manager.