Pei Wei Asian Diner, LLC-Restaurant General Manager

Pei Wei Asian Kitchen•Burleson, TX

5h•Onsite

About The Position

The General Manager position is responsible for the operational excellence of his/her specified restaurant. The General Manager continually provides leadership and guidance to the restaurant management team and team members through promoting and maintaining all operating standards, processes and recipes of Pei Wei Asian Eatery. The General Manager ensures the creation of a safe and sanitary environment and fosters a quality guest and employee experience. The General Manager drives and builds sales and profitability.

Requirements

External Candidates: 2 years General Manager experience
Internal Candidates: 6 months Pei Wei Sr. Manager and/or General Manager Designate experience
High School diploma or GED required
Sales Building: Consistently identifies opportunities to build incremental sales growth
Sales Building: Creates a sales culture among team members
Sales Building: Leverages reports to identify drivers in sales trends
Sales Building: Appropriately balances profitability with sales growth
Conflict Management: Steps up to conflicts and sees them as opportunities
Conflict Management: Uses focused listening to get an accurate read on the situation quickly
Conflict Management: Successfully resolves disputes with appropriate solutions
Conflict Management: Monitors behaviors to prevent conflicts from resurfacing
Building Teams: Develops an environment where everyone is invested in the team
Building Teams: Creates an atmosphere of open dialogue and feedback
Building Teams: Builds both team morale and individual team member engagement
Building Teams: Rallies the entire team behind key business goals and celebrates team successes
Hiring and Staffing: Prioritizes hiring over short-term concerns
Hiring and Staffing: Leverages a variety of sources to find new, diverse talent
Hiring and Staffing: Thoroughly interviews candidates to prevent poor hires
Hiring and Staffing: Ensures new team members have a quality onboarding experience
Emotional Intelligence: Knows personal strengths and limitations and works to develop in those areas
Emotional Intelligence: Can flex management style to fit the situation
Emotional Intelligence: Exhibits a balance of pride and humility
Emotional Intelligence: Understands his/her impact on others
Embraces Change: Is comfortable with the idea that change never stops
Embraces Change: Seeks to understand the reasons behind changes if they are not clear
Embraces Change: Works through personal concerns with change quickly
Embraces Change: Provides constructive feedback on further improvement after change implementation
Scheduling Effectively: Creates great schedules to maximize the guest experience while controlling unnecessary labor costs
Scheduling Effectively: Schedules to meet the needs of the business while being considerate of team member needs
Scheduling Effectively: Frequently evaluates business trends and adjusts schedule accordingly
Scheduling Effectively: Ensures team member schedules are posted in advance and minimizes last minute changes
Food Safety Focus: Creates an environment where sanitation is non-negotiable
Food Safety Focus: Ensures team members understand the impact of food safety on the brand
Food Safety Focus: Constantly monitors factors that impact food safety and proactively addresses potential concerns
Food Safety Focus: Immediately escalates any food safety concerns
Driving Results: Consistently delivers results in key performance metrics
Driving Results: Holds others accountable for results while also exhibiting personal accountability for team results
Driving Results: Sets and communicates appropriate priorities and tracks progress
Driving Results: Doesn't sacrifice long-term results to achieve short term metrics

Responsibilities

Ensures operational excellence of his/her designated restaurant
Takes ownership of guest relations and customer satisfaction outcomes of his/her designated restaurant
Implements, cascades and sustains company initatives and goals
Increases sales and operating profit and sets short/long term plans to help meet those goals through local marketing and other internal opportunities
Certified in Pei Wei Culinary and Front-of-the-House Operations and is able to perform duties on a daily basis
Fosters a safe, respectful and quality employee experience
Supervises, assigns and delegates task(s) appropriately to management and hourly team members
Recruits, hires, and trains a full team following internal training specifications for each job position
Provides on-going leadership and development to immediate management staff which may include but is not limited to: P/L statement accountabilities; Food and Labor Costs; Safety and Sanitation
Acts as a goodwill ambassador to the community of Pei Wei
Uses performance management tools and processes to ensure all employee performance appraisals are completed, with appropriate coaching, correction and feedback being delivered
Ensures that all state and federal safety and sanitation guidelines are being followed
Ensures regular repairs and maintenance of the restaurant in a timely manner
Handles the administrative tasks in daily operations which may include but is not limited to: hiring and terminating processes, invoicing, payroll, and cash handling
Performs regular line checks to maintain all product quality standards
Makes sure that all prep lists and order guides are complete
Takes responsibility for all cost and food inventories
Obtains appropriate safe food handlers permit within 6 months (or sooner if local regulations dictate) and keeps permit current at all times