Part Time Restaurant and Retail Supervisor - Chicago

Ghirardelli Chocolate Company•Chicago, IL

12d•Onsite

About The Position

Ghirardelli's Restaurant and Retail division is seeking a Part Time Restaurant and Retail Supervisor to join their team in Chicago. This role is crucial in upholding the company's high standards and reputation. The Supervisor will support the general manager and management team in ensuring excellent customer service, maximizing financial returns, and fostering a positive work environment. Ghirardelli values its employees as the face of the company and ambassadors of the brand, aiming to be America's #1 premium chocolate company.

Requirements

High Energy
Reliable
Strong Work Ethic
Able to work all shifts including Nights and Weekends
Must be able to work up to 2 hours before/after store hours for prep/cleaning.

Nice To Haves

Previous retail experience is desirable for this position.

Responsibilities

Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response.
Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism.
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll.
Effectively prioritizes daily store activities under the direction of the general manager.
Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers and optimizing resources and strategically placed.
Serves as a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves.
Upholds the values of exemplary customer service by modeling behavior and leadership.
Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service.
Responds in a timely manner to all escalated customer service issues.
Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed.
Properly uses MICROS system and its functionality.
Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments.
Develops Chocolateers using coaching, mentoring, and empowerment practices.
Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager.
Serves as a general resource and role model for Chocolateers.
Merchandise, stock, and provide excellent guest service while selling Ghirardelli's Premium Chocolate line.
Perform various tasks associated with being a Chocolateer including Cashiering, Candy Making, Stocking Merchandise, Pre-packing, and Fountain duties.