Restaurant & Retail Supervisor - Part Time - NYC

Lindt & Sprüngli (Canada), Inc•New York, NY

1d•Onsite

About The Position

At Ghirardelli, we honor tradition and drive innovation, aiming to be the top choice for premium chocolate. Our commitment to Making Life A Bite Better inspires both our products and the way we do business. We support personal and professional growth, recognizing that each employee’s contribution directly impacts Ghirardelli’s growth and success. Ghirardelli's employees are the face of our company, setting us apart from other retailers and acting as ambassadors of our brand. Over the past 48 years, our Restaurant and Retail division has evolved from a single soda fountain and retail store into a dynamic department with over 700 colleagues. We believe our vision is changing the way consumers experience chocolate, and our objective is to be America's #1 premium chocolate company. The Supervisor will be responsible and accountable for various aspects of managing our store and upholding the high standards of the company and its reputation. The supervisor will help the general manager and his or her management team to ensure that the store operates in a way that helps deliver excellent customer service, maximizes financial return, and fosters an environment that makes Ghirardelli a great place to work for our employees.

Requirements

Clear, professional, and effective oral and written communication.
Team-building skills of empathy, rapport-building, delegation, and empowerment.
Ability to manage time effectively and be self-directed under minimal supervision.
Ability to conduct evidence-based business forecasting for sales and resource needs.
Familiarity with point of sale systems, such as MICROS.
Knowledge of restaurant or retail management techniques.

Nice To Haves

High school diploma or GED.
One or more years of related experience in a fast-paced restaurant or retail environment.
Six or more months as a supervisor.

Responsibilities

Perform all restaurant and retail duties.
Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response.
Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism.
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, IT, finance, and payroll.
Effectively prioritizes daily store activities under the direction of the general manager.
Manages operations of total sales floor or sales units (e.g., cash/wrap, retail, or fountain areas) and ensures Chocolateers are optimizing resources and strategically placed.
Serves a principal point of contact with Corporate employees and outside vendors if no management members are present at the store, especially while covering absences, vacations, and leaves.
Upholds the values of exemplary customer service by modeling behavior and leadership.
Monitors sales and labor cost issues in real-time with a goal to maximize profitability without sacrificing customer service.
Responds in a timely manner to all escalated customer service issues.
Maintains high standards of cleanliness, food/product safety, and branding requirements, including monitoring of communications with guests regarding allergens ensuring company policy is strictly followed.
Properly uses MICROS system and its functionality.
Assists with payroll, scheduling, interviewing, selection, in-service training, under the auspices of the general manager and in conjunction with the human resources and payroll departments.
Develops Chocolateers using coaching, mentoring, and empowerment practices.
Handles basic Chocolateer employee relations functions, including discipline or suspensions as needed under the direction of the general manager.
Serves as a general resource and role model for Chocolateers.