Part-Time Retail Supervisor

Fjällräven North America•Boston, MA

5h•Onsite

About The Position

As a Retail Supervisor at Fjällräven, you will play a key role in bringing the company's mission to life by creating a welcoming, supportive, and inspiring store environment. You will serve as a trusted keyholder and shift lead, guiding the sales floor, supporting daily operations, and helping teammates perform at their best. Through thoughtful leadership and genuine guest connection, you will ensure every interaction reflects the company's values of sustainability, curiosity, and care.

Requirements

Prior experience in retail or customer service
Leadership skills rooted in trust, example, and collaboration
A strong track record of delivering thoughtful, memorable guest experiences
Clear communication, organization, and time-management skills
Passion for the outdoors, sustainability, and continuous learning
Comfort using retail systems (POS, inventory tools), or a willingness to learn

Responsibilities

Lead by example on the sales floor, coaching and motivating teammates to deliver exceptional service.
Bring Fjällräven's GUIDE service standards to life by welcoming, educating, and inspiring guests.
Foster a positive, collaborative team culture grounded in respect, learning, and shared purpose.
Open and close the store as a trusted keyholder, supporting cash handling, store readiness, and daily transitions.
Support operational excellence, including inventory accuracy, stock organization, and visual standards.
Help ensure a safe, secure, and compliant store environment.
Model sustainability in action, sharing programs like the Arctic Fox Initiative with guests and teammates.
Support community engagement through store events and local partnerships that reflect Fjällräven's values.
Represent the brand with authenticity, curiosity, and care, both in and beyond the store.