Responsable des Opérations Commerciales et Centrales / Business & Central Operations Manager

Airbus • Montreal, QC

2d

About The Position

Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world. Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader. At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy. The Business & Central Operations Manager of the Airbus Canada Training Centre will ensure the Business Operational performance of the Training Centre, coordinate the A220 Training Operations throughout the Airbus Training Network including our Authorized Training Providers, and act as a Deputy of the HO Airbus Canada Training Centre. The Business & Central Operations Manager of the Airbus Canada Training Centre will work with different teams across the world and will have opportunities to develop her/his expertise in various fields and roles.

Requirements

• A team player who is able to bring her/his positive energy and her/his perseverance into the Airbus Training Network
• Excellent Communication and Stakeholder Management skills
• Ability to drive a cross functional network, to challenge the “status quo” and to influence
• Ability to federate multicultural teams and create a positive and dynamic working environment
• Customer minded with a good intercultural understanding
• Ability to withstand pressure, multiple and urgent unplanned demands
• Critical Thinking, and synthesis capacity
• Curious and proactive person with a great sense of initiative and integrity
• Strong self organisation skills
• Forward thinking, Open minded for change and continuous improvement
• Advanced IT skills
• Financial knowledge
• Office skills (Microsoft, Google tools,...)
• Negotiation level in English

Nice To Haves

• Other languages are a plus

Responsibilities

• Ensure operations are conducted efficiently and effectively, meeting quality standards and established targets and deadlines
• Ensure all key milestones for customer training projections are met on time and in proper form
• Contribute to periodic risk assessments to minimize interruptions in scheduled customer training
• Project a 1-year continuous training plan to guarantee resource availability (simulators and instructors) to meet customer demand
• Monitor and review short, medium, and long-term training course planning, with the support of Long Term scheduler
• Prepare weekly, monthly, bimonthly, and annual commercial reports regarding simulator and instructor usage (actual vs. projected), with the support of Project Manager
• Escalate internal or external blocking points (such as session remedials, simulator failures…) for arbitration to avoid training interruptions
• Implement all clauses of the Aircraft Purchase Agreement and Customer Service Agreements related to training matters, supported by the Training Delivery and Services Managers
• Listen to customers to understand their full needs and act as the 'voice of the customer' to ensure satisfaction and quick problem resolution
• Present highly technical information in understandable terms to satisfy various audiences
• Optimize the match between available resources on the A220 Training Network and global customer demand
• Execute contracts with Training Centres and external partners
• Responsible for financial workflow between Airbus Canada, Airbus SAS, Authorized Training Providers or external resources providers linked to the execution of Training
• Contribute to the creation and update of contracts between Airbus Canada and Authorized Training Providers or external resources providers, dealing with operational training execution
• Negotiate new prices with external resources providers when needed
• Establish or validate Purchase Orders, Activity reports, Invoices
• Secure Customer engagements in due time (training acceptance, Purchase Order) and all relevant internal documents to ensure quick invoicing
• Communicate with Contract administration organization to ensure accurate invoicing
• Ensure costs and revenues allocation to the appropriate organisation
• Contribute to issue regular reports (operational & financial) highlighting any abnormal trend
• Develop and deliver high-impact presentations to Senior Management and Executives, crucial for effective oversight and robust governance of Authorized Training Providers
• Act as a Deputy of the HO Airbus Canada Training Centre

Benefits

• We support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed