Resourcing & Operations Manager

AdHoc•Brooklyn, NY

About The Position

AdHoc is seeking a Creative Operations Manager to lead and evolve the company’s internal operations across business management, finance, HR, and technology systems. This role sits at the center of the organization-- partnering closely with leadership, creative, production, and partnership teams to ensure the business operates efficiently, sustainably, and strategically as we grow. This role requires a highly organized and proactive operator who can move fluidly between strategic planning and hands-on execution. The ideal candidate is someone who enjoys building systems, improving workflows, creating accountability, and helping creative teams do their best work within a strong operational foundation. The Creative Operations Manager will oversee company operations, people operations, financial management, internal systems, and operational infrastructure while helping shape the next phase of growth for the agency.

Requirements

4-8 years of experience in operations, business management, finance, HR, or agency operations leadership
Experience working within a creative agency, experiential agency, production company, startup, or similar fast-paced environment
Understanding of agency resourcing, utilization, and project financials
Strong operational mindset with the ability to build systems and processes from the ground up
Strong financial acumen and experience with forecasting, budgeting, and operational reporting
Deep organizational and project management skills with exceptional attention to detail
Ability to balance strategic leadership with hands-on execution
A national rolodex of producers, experiential designers, and other creatives available for projects based on their skill set, rate, and location
Strong communication and leadership skills with the ability to collaborate across departments and seniority levels
Familiarity with tools such as Asana, Gusto, QuickBooks, Ramp, DocuSign, Slack, Zoom, Google Workspace, and similar platforms
Comfortable navigating ambiguity, rapid growth, and evolving priorities

Responsibilities

Own and lead day-to-day company operations across all departments
Build and refine scalable operational systems, workflows, SOPs, and internal processes
Partner with leadership on company planning, organizational structure, and operational strategy
Improve cross-functional communication, accountability, and project visibility across the organization
Oversee operational planning for staffing, resourcing, and company capacity
Develop systems that support both operational rigor and creative flexibility
Identify operational bottlenecks and proactively implement solutions
Manage relationships with external vendors, consultants, legal, insurance, and operational partners
Lead hiring operations, onboarding, and employee lifecycle management
Maintain and evolve HR policies, employee handbook, compliance processes, and internal documentation
Support managers with performance management, employee development, feedback systems, and team structure planning
Oversee payroll coordination, benefits administration, PTO tracking, and employee records
Foster a healthy, collaborative, and accountable company culture
Help create systems that support sustainable team growth and long-term employee success
Ensure compliance with employment regulations and operational best practices
Own and maintain AdHoc’s internal technology stack and operational systems
Evaluate, implement, and optimize platforms that support operations, finance, HR, project management, and collaboration
Manage software licensing, system permissions, onboarding/offboarding access, and operational security protocols
Partner with teams to ensure tools and workflows are being used effectively and consistently
Oversee relationships with IT vendors, technical consultants, and external systems partners
Build scalable systems for internal knowledge management, file organization, reporting, and process documentation
Identify opportunities for automation and operational efficiency through technology
Maintain operational continuity across internal platforms and systems infrastructure
Own operational budgeting, forecasting, and financial tracking processes
Client reconciliation and bookkeeping
Manage accounting teams on reporting, reconciliations, payroll, and tax coordination
Monitor company profitability, project margins, utilization, and cash flow
Build reporting systems and dashboards that provide visibility into business performance
Support leadership with financial planning and operational decision-making
Oversee invoicing workflows, payment operations, contractor management, and expense tracking
Ensure operational decisions align with company revenue and profitability goals