Resourcing and Enablement Intern
About The Position
As the global leader in high-speed connectivity, Ciena is committed to a people-first approach. Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth, well-being, and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact. At Ciena, this role plays a key part in enabling scalable, high-quality service delivery for some of the company’s largest and fastest-growing customers. The position contributes to operational excellence by ensuring field resources and partners are prepared, skilled, and ready to deliver a best-in-class customer experience. The impact of this work directly supports reliable deployments, reduced rework, and customer satisfaction.
Requirements
- Application of field service operations, resource management, and enablement practices within a telecom or technology services environment
- Ability to assess technical skill requirements and map them to project needs and customer expectations
- Utilization of resource management tools and systems such as Kantata, Salesforce, or similar platforms
- Application of data management and analytical practices to identify gaps and improve data quality
- Cross-functional collaboration with PMO, operations, partners, and technical teams
- Communication skills used to align partners and distributed teams
- Ability to manage multiple priorities in a fast-paced environment with focus on execution and outcomes
- Background in developing or maintaining training programs, onboarding frameworks, or enablement content
- Problem-solving approach focused on continuous improvement and operational efficiency
- Availability to work in the office three days per week
Nice To Haves
- Participation in workforce planning activities to provide visibility into resource capabilities and availability
- Experience gathering field feedback and incorporating lessons learned into enablement programs
- Exposure to database management activities supporting accurate and complete datasets
Responsibilities
- Collaborate with field partners to align technician skills with customer and project expectations
- Identify gaps in enablement collateral and drive updates and improvements
- Ensure new partner resources are onboarded with appropriate system access and completed training requirements
- Review new products, assess regional impact, and assign required training
- Maintain enablement materials to ensure they are current, scalable, and relevant
- Develop onboarding processes that accelerate integration and productivity for new team members
- Improve deployment readiness to reduce delays and rework prior to on-site activities
Benefits
- Employee Assistance Program (EAP)
- company-paid holidays
- paid sick leave
- vacation pay
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What This Job Offers
Job Type
Full-time
Career Level
Intern
Education Level
No Education Listed
