Resource Specialist

Tiburcio Vasquez Health Center•Hayward, CA

18h•Onsite

About The Position

Under the direct supervision of the Resource Specialist Supervisor, the Resource Specialist is an essential member of the healthcare team. The position is responsible for promoting improved access and care management to meet the needs of patients while helping navigate effectively and efficiently though TVHC and other healthcare systems. This position includes being a single point of contact to receive referrals from external health care agencies and TVHC’s primary care medical teams. The Resource Specialist provides individualized assistance to ensure patients are informed of potential care options and have full access to all needed health and wellness services to ensure optimal health. To maximize patient access and provider productivity, this position also collaborates with clinic staff, assists with scheduling patient appointments, administers patient screeners, provides referrals and linkages for community resources to support whole person health. This position utilizes the electronic health care record and population management tools to collect data, communicate with providers to support collaborative care, improve health outcomes by addressing SDOH related barriers, and program compliance. The Resource Specialist plays a role in program design and implementation to ensure the highest utilization for optimum health outcomes in affected patient groups. Schedule: This is a full-time position, working 40 hours per week, typically Monday through Friday, with occasional Saturday hours. About TVHC: Tiburcio Vasquez Health Center is a nonprofit community health center dedicated to promoting the health and well-being of our community by providing accessible, high-quality care through the integration of primary care, dental care, WIC support, mental health counseling, community health education, and more.

Requirements

High School Diploma/GED, and AA degree required.
In lieu of degree, two (2) years of direct and relevant experience aligned with the responsibilities of this role in a healthcare or social services setting will be considered.
Bilingual in English and Spanish required.
Customer service skills; including the ability to actively listen, communicate clearly, be empathic and have patience.
Ability to self-regulate and de-escalate when working with patients.
Ability to collaborate with physicians, staff and external organizations.
Effective communication skills with diverse populations
Excellent time management skills
Excellent coordination skills, including multitasking and setting priorities on work assignments.
High degree of independence, flexibility, initiative, and commitment
Demonstrated awareness and value of cultural competence.
Ability to travel to designated locations, as assigned by supervisor.

Nice To Haves

Experience working with or in Federally Qualified Health Center (FQHC) preferred.
Electronic Health Record (EHR) experience preferred.
Through teamwork, active participation and accountability, exhibit behaviors and attitudes of courtesy and respect for all members of the division work unit in accordance with clinic’s mission and values.

Responsibilities

As part of the core care team, participates in clinic huddles to engage with care team, anticipate clinic and patient care needs, communicate about patient and clinic flow.
Accepts warm hand-offs between agencies and coordinates care for patients to facilitate integration of care.
Increase the number of under-served adult and senior dental patients by coordinating access for primary care patients without a dental home.
Provide care coordination for TVHC patients in person, by phone and video conferencing.
Administer EHR integrated screening tools.
Provide health education, as appropriate and within scope.
Facilitate scheduling of visits, identifying barriers to receiving care, and assisting with providing referrals to community and internal resources.
Fully knowledgeable of patient eligibility requirements for additional service and assist patients in navigating their care with both in-house and outside providers.
Increase interagency linkages for patients while promoting service integration.
Respond to patient inquiries and assist patients with the completion of healthcare and social services paperwork.
Foster and maintain relationships with health care providers within and outside the community health center.
Serve as a resource and guide for the core care team, for community resource materials.
Assist Resource Specialist Supervisor with tasks and projects as needed.
Identify and address patient social determinants of health (SDOH) barriers to care such as: housing, food Insecurity, transportation, insurance, and language barriers; good problem-solving skills.
Attend training and learning opportunities that expand content knowledge and best practices.
Participates in community outreach events such as health fairs, forums as a representative of TVHC, Inc.
Adhere to confidentiality, privacy, and information security requirements (HIPPA) and other regulations.
Also performs functions, duties and/services in compliance with regulatory agencies, contractual obligations, or funding source requirements.
Present a positive and professional demeanor.
Treat patients with respect and dignity.
Using Electronic Health Record (EHR) system, track navigation services and contribute to clinic tracking workflows.
Track appropriate patient-level quality outcomes for program monitoring and evaluation.
Attend relevant stakeholder and advisory meetings to support overall program implementation and evaluation.
Other duties, as needed and as assigned by supervisor.