Client Support Specialist

Damar Services • Richmond, IN

10d • Onsite

About The Position

Damar is seeking a Resource Specialist to help maintain a safe environment for clients and support direct care staff across its programs. The role takes a leadership position in crisis de-escalation and intervention, provides client and staff support, and helps ensure appropriate responses to events affecting residents’ mental and physical well-being. The position also requires understanding behavior support plans for high-acuity clients.

Available schedules include first shift from 6:00 a.m. to 2:00 p.m., first shift from 10:00 a.m. to 6:00 p.m., and second shift from 2:00 p.m. to 10:00 p.m. A preferred shift may not be available when applying. The role is on-site in Richmond, Indiana, with starting pay of $17.00 per hour.

The essential functions require standing or sitting for prolonged periods; occasionally stooping, bending, kneeling, crouching, reaching, and twisting; lifting, carrying, pushing, and/or pulling up to 50 pounds; operating office equipment, including a computer keyboard; traveling to other locations; and communicating effectively. The employee must recognize and respond appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors. Regular and acceptable attendance is also essential. Essential functions must be performed satisfactorily, with or without reasonable accommodation.

Requirements

• Be at least 21 to work in the Children's Residential program.
• Provide formal proof of a high school diploma or GED.
• For positions requiring driving, have a valid Indiana driver’s license and a driving record that meets the eligibility requirements of Damar’s insurance carrier.
• Have no felony convictions, substantiated charges of neglect, or other disqualifying criminal convictions.
• Successfully complete a pre-employment drug screen and physical.
• Favorably meet and maintain Damar’s background screening.
• Meet the physical and communication requirements of the essential job functions, with or without reasonable accommodation.
• Maintain regular and acceptable attendance, excluding approved absences and periods of leave.

Responsibilities

• Respond to and manage crisis situations across Damar programs, taking a leadership role in de-escalation and/or intervention when needed.
• Initiate special precautions for clients who exhibit and meet high-risk behavior criteria.
• Take appropriate action regarding events affecting residents’ mental and physical well-being, including providing client and staff support, informal training, and crisis management.
• Understand behavior support plans for high-acuity clients.
• Maintain a safe environment for clients and provide support to direct care staff.

Benefits

• Eligible for the Damar Advantage, including discounts at Damar Health Services and Damar Pharmacy.
• Comprehensive training in verbal intervention and physical management techniques.
• Medical, dental, and vision insurance options.
• Up to $5,000 per year in tuition assistance.
• 401(k) plan participation.
• Damar-provided life insurance and additional voluntary options.
• Short-term and long-term disability insurance options.
• Paid holidays.
• Paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED