Client Support Specialist

GASSEN OFF-SITE INC•Eden Prairie, MN

10d•$0 - $23•Hybrid

About The Position

The Client Support Specialist provides effective customer service to clients and administrative support to other areas of the company. The role handles inbound and outbound calls and emails, responds to client inquiries, and records interaction notes accurately in the company database. It also supports property managers with document preparation, mailings, and database management, and assists other departments as needed. The position involves managing a high volume of calls while maintaining professional service. The specialist participates in at least one association meeting each month and contributes to a collaborative, supportive team environment. The company describes its work model as hybrid, combining office and remote work.

Requirements

Strong verbal and written communication skills, with the ability to engage clients and team members.
Ability to manage priorities and resources in a fast-paced environment.
Proficiency in Microsoft Office and familiarity with property management software.
Ability to type 25 words per minute.
High school diploma or equivalent.
Fluency in English and intermediate math skills.

Nice To Haves

Previous customer service experience is preferred but not required.

Responsibilities

Handle inbound and outbound calls and emails professionally and address client inquiries efficiently.
Accurately enter call notes into the database and maintain records of client interactions.
Provide administrative support to property managers, including document preparation, coordination of mailings, and database management.
Assist across departments and adapt to team needs.
Participate in at least one association meeting monthly.
Manage a large volume of calls while maintaining service standards.