Client Support Specialist

AppWork • Ramsey, NJ

9d • $40,000 - $50,000

About The Position

The Client Support Specialist works closely with Client Success Managers to help clients get the most out of AppWork and keep their accounts running smoothly day to day. The role supports multifamily communities by responding to questions and troubleshooting issues, setting up new accounts, helping site teams learn the platform, and providing ongoing guidance. The position is suited to someone with property management experience who is curious about technology and willing to learn.

Requirements

• At least one year of experience as a leasing agent, leasing consultant, or leasing manager in multifamily.
• Hands-on experience with property management software and an understanding of its day-to-day use.
• Understanding of apartment community operations, including work orders, make-readies, vendors, and resident requests.
• Comfort troubleshooting technology issues and genuine interest in learning new software.
• Strong written and verbal communication skills, including the ability to remain friendly and helpful when someone is frustrated.
• Organized and detail-oriented, with the ability to manage multiple priorities and ensure tasks are completed.
• Comfort working in a fast-paced, growing company where things can change quickly.

Nice To Haves

• Experience training coworkers or helping roll out new software at a property or across a portfolio.
• Previous experience in tech support, client success, or a SaaS company.
• Bilingual in English and Spanish.

Responsibilities

• Respond to support tickets, live chats, and calls from site teams, typically within two hours.
• Troubleshoot issues, document what is happening, and escalate bugs to the engineering team when needed.
• Follow up on open issues and see them through to resolution.
• Identify recurring questions or issues and share feedback to help improve the platform.
• Set up new communities, including user permissions, vendors, inspection templates, and make-ready boards.
• Help connect AppWork with clients’ property management software.
• Review new accounts before launch to ensure they are set up correctly.
• Check in regularly with accounts to identify how teams are doing and where additional support may be needed.
• Review and share weekly Insight Reports with client stakeholders.
• Join client meetings to answer questions, offer guidance, and share best practices.
• Cover CSM inboxes and communication channels when teammates are out.
• Lead training sessions and follow-up check-ins to help teams learn AppWork and continue using the platform.
• Create client how-to guides and contribute to the internal knowledge base.

Benefits

• Steady salary without leasing quotas or commission swings.
• Monday–Friday schedule with no weekend shifts on the leasing floor.
• Opportunity to break into tech and build a career in Client Success.
• A team that values property management experience and the perspective the employee brings.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed