Client Support Specialist
About The Position
Neighborly Software is hiring a Client Support Specialist to support clients using its cloud-based platform for administering and disbursing government funds. The role can be performed remotely or in Atlanta, Georgia, and focuses on helping communities manage programs including housing, economic and community development, disaster recovery and mitigation, home energy rebates, housing choice vouchers, HUD, Solar, and Treasury programs. The specialist is a first point of contact for client support requests, updates client systems, and works with Client Success Managers to build and configure client applications. The role also includes reviewing peer configurations, resolving problems professionally and in line with best practices and service-level agreements, and collaborating with the Client Support team. The position may provide opportunities to grow into Client Success roles. The stated base salary range is $55,000–$60,000 per year. Actual pay depends on experience, skills, and qualifications; the range does not include potential bonuses, benefits, or other compensation.
Requirements
- Tech-savvy, with client service experience.
- Provide exceptional customer service.
- Be detail-oriented and able to work independently under pressure.
- Be a quick learner who thrives in a startup environment.
- Be passionate about helping underserved communities.
- Be adaptable and proactive in a fast-paced environment.
- Work collaboratively with cross-functional teams.
Nice To Haves
- SaaS experience.
Responsibilities
- Serve as the first point of contact for clients seeking support by phone, video, and email.
- Manage updates to client systems accurately and carefully.
- Partner with Client Success Managers to build and configure new client applications.
- Review peer configurations for accuracy, impact, and consistency.
- Resolve problems creatively and professionally while following best practices and maintaining service-level agreements.
- Collaborate with teammates in the Client Support team.
- Support communities using government programs such as HUD, Disaster Recovery, Solar, and Treasury programs.
Benefits
- Medical, dental, and vision plan options.
- Company-paid short-term disability insurance and life insurance.
- 401(k) contributions with a generous employer match and immediate vesting.
- Five weeks of paid time off.
- Nine paid holidays.
- Three days of volunteer time off each year.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
