Client Support Specialist

Neighborly Software

1d•$55,000 - $60,000•Hybrid

About The Position

Neighborly Software is seeking a Client Support Specialist to join their mission-driven team. This role involves providing first-line support to clients, managing system updates, and collaborating with Client Success Managers to configure new client applications. The position offers an opportunity to grow into Client Success roles and contribute to managing government programs that impact low-income families and vulnerable populations. The company is headquartered in Atlanta, GA, but the role can be remote or based in Atlanta.

Requirements

Tech-savvy with client service experience (SaaS experience a plus!)
Customer Service mindset- provide exceptional customer service
Detail-oriented and can work independently under pressure
Quick learner who thrives in a startup environment
Mission-driven – passionate about helping underserved communities
Startup Mentality – you’re adaptable, proactive and thrive in a fast-paced environment
Team player who loves cross-functional collaboration

Nice To Haves

SaaS experience

Responsibilities

Be the first point of contact for clients needing support via phone, video, and email
Manage updates to client systems with precision and care
Partner with Client Success Managers (CSMs) to build and configure new client applications
Review peer configurations to ensure accuracy, impact and consistency
Solve problems creatively with professionalism while following best practices and maintaining SLAs
Collaborate with amazing teammates in our Client Support team
Help communities manage key government programs such as HUD, Disaster Recovery, Solar and Treasury programs that change lives