Client Support Specialist

Damar Services, Inc. • Richmond, IN

11d • Onsite

About The Position

Damar is seeking a Resource Specialist in Richmond, Indiana, to help maintain a safe environment for clients and support direct care staff across Damar programs. The role involves responding to crisis situations, leading de-escalation or intervention when needed, and supporting clients and staff. The position is on-site and full-time, with first- and second-shift schedules offered; a preferred shift may not be available when applying.

The essential functions require the physical ability and mobility to stand or sit for prolonged periods; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, or pull up to 50 pounds; operate office equipment including a computer keyboard; travel to other locations using private or commercial transportation; and communicate effectively. The role also requires recognizing and responding appropriately to client behaviors, staff instructions, safety concerns, and emergencies in an environment where individuals may display aggressive, self-injurious, sexually maladaptive, elopement, or other unpredictable behaviors. Regular and acceptable attendance is essential. Essential functions must be performed satisfactorily, with or without reasonable accommodation.

Requirements

• Be at least 21 to work in the Children's Residential program.
• Provide formal proof of a high school diploma or GED.
• For positions requiring driving, hold a valid Indiana driver's license and have a driving record that meets the eligibility requirements of Damar's insurance carrier.
• Have no felony convictions, substantiated charges of neglect, or other disqualifying criminal convictions.
• Successfully complete a pre-employment drug screen and physical.
• Favorably meet and maintain Damar's background screening.
• Be able to perform the essential functions, including the stated physical and communication demands, with or without reasonable accommodation.
• Maintain regular and acceptable attendance, excluding approved absences and periods of leave.

Responsibilities

• Effectively respond to and manage crisis situations for all Damar programs, taking the leadership role in de-escalation and/or intervention when needed.
• Initiate special precautions for clients who exhibit and meet high-risk behavior criteria.
• Take appropriate action regarding events that affect residents’ mental and physical well-being, including providing client and staff support, informal training, and crisis management.
• Understand behavior support plans for high-acuity clients.

Benefits

• Eligible for the Damar Advantage, including discounts at Damar Health Services and Damar Pharmacy.
• Comprehensive training in verbal intervention and physical management techniques.
• Medical, dental, and vision insurance options.
• Up to $5,000 per year in tuition assistance.
• 401(k) plan participation.
• Company-provided life insurance and additional voluntary options.
• Short-term and long-term disability insurance options.
• Paid holidays.
• Paid time off (PTO).

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED