Cdr,Resource Planning

CVS Health•Island, KY

1d•$17 - $31•Remote

About The Position

Responsible for scheduling Providers and ancillary staff in Minute Clinics to ensure adequate market coverage with the goal of keeping the clinics open 100% of the time. The MinuteClinic Region Coordinator must be able to navigate multiple scheduling platforms and look at overtime, the needs of clinics and understand the dynamic work environment and identify unique staffing needs of retail health clinics. The coordinator will work with their direct supervisor, the market leadership, and staff to analyze market-level scheduling and financial reports related to staffing & scheduling. The Region Coordinator will be required to support a full-time 40-hour schedule-8 hours per day (M-F) with work hours between 6 AM – 6 PM. Scheduling and coordinating the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states. The scheduler will be responsible for scheduling markets that have established a rotating schedule, and for supporting all markets with on call duties and replacement of staff as needed. Scheduling based on policies and procedures and scheduling timetables. Ensures that markets are within staffing & scheduling budget, generate reports to ensure minimum hours/weekend shift requirements are being met, identify trends in OT and non-clinical hours and for monthly financial trend reports for Area Directors and Chief Nurse Practitioner Officer. Coordinates schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime. Recognizes staffing needs according to seasonality and works with the market leadership to develop the right staffing model and forecasting. Maintains/creates provider and ancillary staff profiles in scheduling system and supports maintenance and updates to any provider/ancillary staff information. Create Orientation schedules. Day-to-Day Scheduling Support: Updates to Clinical Management tool and other scheduling tools daily

Requirements

1 year minimum in scheduling
High School diploma or GED equivalent
Proficient with Microsoft Windows
Comfortable navigating web-based applications sites
Ability to see the big picture
Ability to Communicate Effectively with all levels (Providers, SPMs, ADs, Leadership)

Nice To Haves

Knowledge of Workforce Scheduling Practices
Deadline oriented
Attention to Detail
Critical Thinker
Problem Solving
Customer Service
Negotiator/Influencer
Ability to work independently or with others in a fast-paced environment (in-person or virtually)
Ability to prioritize/organize work
Use of related scheduling software systems in the past preferred
Change Management
Integrity
Positive Attitude
Medical Scheduling

Responsibilities

Scheduling Providers and ancillary staff in Minute Clinics to ensure adequate market coverage.
Navigating multiple scheduling platforms.
Analyzing market-level scheduling and financial reports related to staffing & scheduling.
Scheduling and coordinating the work schedules (Clinical & Non-Clinical) of Providers and ancillary staff utilizing various scheduling tools while managing multiple regions/states.
Supporting all markets with on call duties and replacement of staff as needed.
Ensuring markets are within staffing & scheduling budget.
Generating reports to ensure minimum hours/weekend shift requirements are being met.
Identifying trends in OT and non-clinical hours.
Coordinating schedules with market leadership to find providers to fill open shifts caused by vacations, sick days, disability leave, jury duty, and last-minute vacancies while minimizing overtime.
Recognizing staffing needs according to seasonality and working with market leadership to develop the right staffing model and forecasting.
Maintaining/creating provider and ancillary staff profiles in scheduling system.
Supporting maintenance and updates to any provider/ancillary staff information.
Creating Orientation schedules.
Updating the Clinical Management tool and other scheduling tools daily.