Resource Planner - Brentwood

ECL • Brentwood, NY

1d • Onsite

About The Position

ECL is seeking a Resource Planner to join their London Team. Based in the Brentwood hub, the successful candidate will be responsible for scheduling and managing rotas for care staff to ensure optimal customer service. This role requires working in a fast-paced, reactive environment, involving constant review, allocation, and revision of rotas, as well as handling urgent requests that necessitate short-notice changes. The position is permanent and full-time, requiring 37 hours per week with shift combinations between 7 am and 6 pm.

Requirements

• A good understanding of resource planning, allocating and scheduling calls.
• A comprehensive geographical knowledge of the North Essex area.
• Strong IT skills.
• Experience of working with a variety of electronic systems.
• Exceptional communication skills and customer service.
• Excellent organisational skills.
• The ability to use your own initiative and resolve queries quickly and effectively.
• Ability to work well under pressure.
• Experience of dealing with sensitive data and an understanding of Information Governance/Data Protection.

Nice To Haves

• Experience of working in a care environment.

Responsibilities

• Scheduling and managing rotas for care staff.
• Ensuring all customers receive the best service possible.
• Constantly reviewing, allocating, and revising rotas based on service needs.
• Dealing with urgent requests resulting in rota changes at short notice.

Benefits

• Up to 32 days annual leave a year (inclusive of bank holidays)
• Fully paid induction and training with ongoing support
• Career development opportunities with access to paid for qualifications
• Annual salary reviews
• Annual performance-related bonus
• Company pension - Enhanced contributory NEST scheme - we contribute up to 6%
• Healthcare support scheme via Healthshield paid for by ECL
• Employee Loyalty Scheme with long service awards
• Employee referral program - earn £350 for referring a friend
• Employee Assistance Programme available 24/7
• Access to Blue Light Card
• Mental health first aiders in every service
• Reimbursement of professional membership related to your role

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed