Keyholder - Brentwood
About The Position
Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for seven years in a row across five different categories, we pride ourselves on exceptional quality and innovation. We're excited to expand our team and are searching for a dependable and motivated Keyholder to join Cozy Earth's storefront in Santa Monica, California. As a Keyholder, you will play a critical role in ensuring smooth daily operations while providing a warm and welcoming experience for every customer. You will be a brand ambassador who is passionate about our products and dedicated to delivering exceptional customer service.
Requirements
- Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
- A passion for home luxury products and a commitment to delivering exceptional customer service.
- Strong leadership, communication, and interpersonal skills.
- Ability to work collaboratively as part of a team and independently when required.
- Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
- Basic math skills and familiarity with point-of-sale systems.
- Ability to stand for extended periods and perform physical tasks such as lifting and stocking.
Responsibilities
- Open and close the store, ensuring all operational and security protocols are followed.
- Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
- Enforce store policies and maintain a safe, clean, and organized shopping environment.
- Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
- Lead by example in delivering outstanding customer service and creating a positive shopping experience.
- Assist customers throughout their shopping journey, from product selection to checkout.
- Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
- Assist store management and retail team in meeting and exceeding sales goals.
- Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
- Train and guide team members to confidently share product knowledge with customers.
- Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
- Ensure an organized and visually appealing store environment by following merchandising guidelines.
- Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
- Foster a collaborative and positive work environment.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
