Keyholder - Brentwood

Cozy Earth•Santa Monica, CA

5d•Onsite

About The Position

Cozy Earth, recognized as the #299 fastest-growing company on the Inc. 5000 list, is at the forefront of home luxury and apparel. Our mission is to transform everyday comfort with our incredibly soft, temperature-regulating bedding, sleepwear, loungewear, and bath products. As the only brand to earn a spot on "Oprah's Favorite Things" for seven years in a row across five different categories, we pride ourselves on exceptional quality and innovation. We're excited to expand our team and are searching for a dependable and motivated Keyholder to join Cozy Earth's storefront in Santa Monica, California. As a Keyholder, you will play a critical role in ensuring smooth daily operations while providing a warm and welcoming experience for every customer. You will be a brand ambassador who is passionate about our products and dedicated to delivering exceptional customer service.

Requirements

Previous experience in a retail or customer service role is preferred; supervisory experience is a plus.
A passion for home luxury products and a commitment to delivering exceptional customer service.
Strong leadership, communication, and interpersonal skills.
Ability to work collaboratively as part of a team and independently when required.
Flexibility to work varied hours, including evenings, weekends, and holidays as needed.
Basic math skills and familiarity with point-of-sale systems.
Ability to stand for extended periods and perform physical tasks such as lifting and stocking.

Responsibilities

Open and close the store, ensuring all operational and security protocols are followed.
Serve as the manager on duty in the absence of the Store Manager or Assistant Manager.
Enforce store policies and maintain a safe, clean, and organized shopping environment.
Greet customers with a friendly and inviting demeanor, assist them with product inquiries, and provide personalized recommendations based on their needs.
Lead by example in delivering outstanding customer service and creating a positive shopping experience.
Utilize sales techniques to promote our luxury bedding, sleepwear, loungewear, and bath products.
Assist store management and retail team in meeting and exceeding sales goals.
Maintain a deep understanding of Cozy Earth's product offerings, including key features, benefits, and care instructions.
Train and guide team members to confidently share product knowledge with customers.
Assist with inventory tasks such as restocking shelves, tagging merchandise, and conducting inventory counts.
Ensure an organized and visually appealing store environment by following merchandising guidelines.
Partner with the Store Manager and Assistant Manager to provide coaching and feedback to team members.
Foster a collaborative and positive work environment.