Resource Operations Specialist

San José State University • San Jose, CA

1d

About The Position

The Shared Services - Student Wellness Center (SWC) department is seeking a detail-oriented and collaborative Resource Operations Specialist to support fiscal, administrative, and people operations. This role plays a critical part in advancing student health and well-being by optimizing financial resources, supporting student employment programs, and ensuring efficient operational processes across the SWC.

Requirements

• Ability to analyze financial data, apply accounting principles, and make accurate financial projections using business mathematics and statistical techniques
• Keen skills in budget tracking and organizing complex data
• Proficiency in developing and maintaining databases, tracking financial data, and organizing complex data; ability to generate accurate reports
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to student health programs and their administration
• Knowledge of public and business administration principles, fiscal management, and operational procedures
• Strong organizational, coordination, and policy interpretation skills; ability to plan, prioritize, and multitask effectively in a fast-paced environment
• Excellent customer service and public relations abilities; effective communication across a variety of venues, including English grammar, business writing, and comprehension
• Ability to establish and maintain cooperative working relationships in a diverse, multicultural environment
• Ability to work independently, exercise sound judgment, and make constructive recommendations
• Demonstrated attention to detail, accuracy, and sustained focus on routine and complex tasks
• Familiarity with best practices for collaborating with department managers, staff, and the general public
• A bachelor's degree and/or equivalent training
• Four (4) years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

Nice To Haves

• A Bachelor’s degree in Accounting, Finance, Public Administration, or related field
• At least three (3) years of experience using administrative practices and procedures, including project management
• Experience working within a higher education environment
• At least two (2) years of experience with hourly employee position management, including student employees and/or per diem employees
• At least two (2) years of experience working within a healthcare facility, including medical billing
• Demonstrated experience working with highly confidential processes

Responsibilities

• Oversee accounts receivable, billing operations, and financial reporting
• Manage insurance billing, reconciliation, and compliance with CSU and SJSU policies
• Support audits, internal controls, and financial analysis
• Coordinate recruitment, onboarding, and position management for staff and student employees
• Administer student employment processes, including hiring, payroll, and workforce planning
• Maintain employee records and support people operations functions
• Develop reports, dashboards, and operational documentation
• Collaborate with campus partners to improve processes and resolve operational challenges

Benefits

• Comprehensive benefits package typically worth 30-35% of your base salary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level