Resource Specialist

SELF ENHANCEMENT INC•Portland, OR

1d•$23 - $25•Onsite

About The Position

The Housing Resource Specialist is a full-time position responsible for developing, managing, and improving the resource systems that support participant progression across SEI's Housing Programs. Working alongside Housing Coordinators, Navigators, Supervisors, and Program Leadership, this role serves as the bridge between participant needs and community resources. Rather than providing direct case management, the Housing Resource Specialist works behind the scenes to build partnerships, strengthen referral pathways, coordinate resource access, and develop systems that help participants achieve the goals identified through the SEI housing model. The Housing Resource Specialist is responsible for managing the lifecycle of resource connections—from identifying participant needs and developing community partnerships to tracking outcomes and improving the effectiveness of resource referrals over time. This position helps ensure that coordinators can focus on participant engagement and case management while resource development, relationship management, and resource coordination are strategically supported. This role requires strong relationship-building skills, systems thinking, project management, data tracking, and continuous improvement practices. The ideal candidate enjoys creating structure from complexity, building partnerships, solving operational challenges, and developing systems that improve participant outcomes across multiple programs.

Requirements

Minimum of 2 years of experience in housing services, community outreach, or resource coordination.
Strong knowledge of local housing systems, community resources, and referral processes.
Excellent communication and interpersonal skills with the ability to engage a variety of partners and community members.
Strong organizational skills and attention to detail, with the ability to manage multiple priorities.
Self-starter with the ability to work independently and collaboratively in a team environment.
Comfort with public speaking and community engagement.
Basic proficiency with Microsoft Office and data entry systems; experience with HMIS or similar databases preferred.
Must hold a valid driver’s license, maintain an acceptable driving record, and be insurable under SEI’s auto insurance policy.

Responsibilities

Develop, maintain, and continuously improve systems that connect participants to resources that support progression.
Identify patterns, gaps, and recurring participant needs and develop resource strategies that address them at scale.
Design and maintain resource workflows, referral processes, tracking tools, and partnership systems that improve team effectiveness.
Utilize data and participant outcomes to evaluate resource effectiveness and continuously improve resource pathways.
Build, manage, and strengthen relationships with community organizations, landlords, workforce partners, educational institutions, healthcare providers, childcare providers, benefit programs, and other community resources.
Serve as the primary coordinator for resource partnerships and referral relationships that support participant progression.
Monitor referral outcomes and partnership effectiveness, ensuring resources remain responsive to participant needs.
Develop new partnerships based on emerging participant barriers and program trends.
Collaborate with Housing Coordinators to identify resource needs emerging from participant plans and Bridge assessments.
Coordinate resource access for participants and support warm handoffs to community partners when appropriate.
Track resource utilization and participant outcomes to determine whether referrals and supports are producing intended results.
Support participant re-engagement efforts by identifying strategic resources that encourage renewed participation and progression.
Develop tools, guides, resource maps, and operational supports that strengthen housing program delivery.
Analyze trends in participant barriers, service requests, and resource utilization to inform program strategy.
Support leadership in identifying opportunities to improve participant outcomes, resource allocation, and community partnerships.
Participate in special projects, pilot initiatives, and program improvement efforts as assigned.
Represent SEI Housing Programs in community partnerships, provider networks, coalitions, and outreach activities.
Promote awareness of housing services and strengthen collaboration across the housing and social service system.
Serve as a connector between SEI, community partners, and participants to improve access to opportunities and supports.