Resource Specialist

Mid-Willamette Valley Community Action Agency • Salem, OR

5d • Onsite

About The Position

Mid-Willamette Valley Community Action Agency invests in people and their futures to reduce the impacts of poverty. Our Vision: We envision a just future, where our communities are empowered to reach positive outcomes and everyone is respected for their infinite worth. Working at MWVCAA means becoming part of a mission-driven community dedicated to equity, dignity, and opportunity for all. We offer competitive pay, a rich company culture that values diversity, and an array of benefits - but we consider the best benefit here to be the reward of helping those in our community live better lives. Come find meaningful work and bring your skills as a Resource Specialist. Your main responsibilities will be providing rental assistance to households facing eviction. The person in this position processes rental assistance for households that are at risk of eviction due to nonpayment of rent. This position will perform case processing tasks and work with clients to collect the required documentation. This is a grant funded position contingent upon the continuation of program funding. This team offers a lot of growth opportunities and professional development through hands-on experience.

Requirements

• High School Diploma or GED.
• Four years of relevant social services experience.
• Driver qualifications are required for this position. Valid driver license, insured vehicle available for use on the job, and a satisfactory drive record for the previous three years are required.
• Basic Life Support/First Aid Certification is required within first 30 days of hire.
• Candidate must pass a comprehensive MWVCAA background screening prior to employment.
• Candidate must pass pre-employment and random drug screenings.
• Must possess computer skills including Microsoft Outlook, Word, and Excel, data entry, and internet applications;
• Effective customer service, phone skills, as well as writing and appropriate email etiquette.
• Must possess time management skills, meet deadlines, and process cases accurately with a sense of urgency.
• Exhibits a positive attitude and engages with others in a cooperative and supportive manner.
• Must be willing to work day, evenings and weekend shifts as needed.

Nice To Haves

• Knowledge of/or experience with the principles of trauma-informed care, trauma awareness, working with unsheltered or vulnerable populations, as well as best practices in homeless service delivery is preferred.
• Equivalent combination of education and experience may be accepted.

Responsibilities

• Facilitates the application process for eviction prevention assistance.
• Works closely with landlords to gather required documentation, obtain signatures, and build positive working relationships.
• Maintains current knowledge of all available eviction prevention resources and funding pathways to maximize housing stability for households.
• Works directly with clients throughout the intake, assessment, and eligibility determination process.
• Creates and maintains an efficient service delivery process from intake through eligibility determination, payment processing, and case closure while ensuring confidentiality of client information and documentation.
• Ensures complete, timely, and accurate client documentation within the Homeless Management Information System (HMIS) and other required agency data systems.
• Provides coverage for the Eviction Prevention lobby as needed by welcoming clients, responding to inquiries, conducting initial screenings, directing individuals to appropriate staff or resources, and ensuring a positive and professional customer service experience.
• Provides onsite services at the Gussie Belle Complex, serving as a resource for residents by conducting outreach, completing assessments and intakes, providing housing stabilization support, connecting residents to community resources, and coordinating services with internal and external partners.
• Supports the delivery of Health-Related Social Needs (HRSN) services by completing screenings and eligibility determinations, coordinating referrals, assisting with service planning, documenting services, and ensuring compliance with HRSN program requirements and Medicaid documentation standards.
• Collaborates with internal programs and community partners to ensure coordinated service delivery and reduce barriers to housing stability and overall wellness.
• Maintains professional relationships with property managers, healthcare providers, community organizations, and partner agencies to improve client outcomes.
• Complies with all Agency policies and procedures, including finance, confidentiality, safety, health, and grant compliance requirements.

Benefits

• 401k contribution after 1 year
• Employee Assistance Program
• Life insurance
• Health, Vision and Dental Insurance
• For some positions, employees may be eligible for company‑sponsored continuing education

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED