Resource Specialist
NexRep LLC•Portland, ME
•Remote
About The Position
As a NexRep Resource Specialist, you will be the primary contact for independent marketplace contractors who perform customer and sales services for NexRep clients. Responsibilities include providing real time help while contractors provide service and analyzing metrics for NexRep’s clients and their campaigns to ensure the client’s performance goals are met. Other responsibilities include ensuring contractor adherence to their Independent Contractor Agreement and NexRep’s client workflows and processes are adhered to by contractors providing services for them.
Requirements
- Proficiency in Microsoft Office 365, including strong Excel skills
- Ability to collaborate effectively with other team members
- Ability to provide constructive feedback to agents
- Attention to detail
- Strong decision-making skills
- Ability to work independently
Responsibilities
- Provide real time chat support to contractors while they service
- Host one on one sessions with contractors to increase performance and knowledge of the client’s account
- Review performance data and provide recommendations to the Operations Manage to meet client goals
- Keep all client resources up to date
- Communicate changes from the client to contractors
- Host group sessions with contractors
- Send and reply to messages from contractors
- Review customer satisfaction data to identify trends for NexRep’s clients
- Provide detail scoring information to independent contractors
Benefits
- Reimbursement for travel expenses
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
