Resource Manager

Helping Hands Reentry Outreach Centers•Portland, OR

1d•$51,000 - $52,000•Onsite

About The Position

The Resource Manager is an integral part of Bybee Lakes HOPE Center shelter services team bringing experience leading intake/navigation and case management efforts, and working with participants in the course of their emergency shelter and reentry programs. Reporting to the Facility Director, you will work to ensure compliance, policy and procedures are met within required timelines.

Requirements

College Education preferred - equivalent combination of education and experience may be considered
Three years of social services experience (homeless services preferred)
Two years of supervisory and senior case management experience
Excellent interpersonal, oral, and written communication skills
Strong eye for detail and accuracy
Basic knowledge of Microsoft programs and/or word processing and spreadsheet software
Driver’s License with acceptable driving record in order to transport participants

Nice To Haves

Lived experience with homelessness and/or addiction
Experience working with low-income populations, and/or drug and alcohol addiction

Responsibilities

Provides daily oversight to the case management, intake and navigation resource teams providing guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating scheduling.
Effectively collaborates and communicates with all levels of the organization and participants
Ensures timely and efficient utilization of resources and documentation
Ensures adherence to organization and regulatory requirements
Responsible for maintaining sufficient contact with clients to ensure engagement with services
Identifies needs and collaborates with supervisor regarding process improvement and goal attainment
Collaborates with other departments and community partners effectively ensuring client-centered focus
Maintain current info on housing opportunities, community resources, and applicable laws
Participate in networking activities and community events
Other duties as assigned