Resource Center Associate - Per Diem

Connecticut Children's•Hartford, CT

About The Position

Under direct supervision, the Resource Center Associate supports effective communication for Connecticut Children’s by performing administrative tasks for a specified department. The role answers internal and external calls, provides information during emergent situations and medical emergencies, receives and dispatches 5TEAM work requests, dispatches patient transport, and supports answering services and emergency management. It also performs word processing, data entry, and maintenance of spreadsheets and other records. This position reports to the Resource Center Manager. The Associate follows department protocols to greet and direct callers, triage and route calls, take messages, and respond courteously and compassionately to customer needs. The role activates code blue and other medical emergencies according to established procedures, uses the ISISPro work request and dispatch systems, and documents requests and events. It also provides routine administrative support, processes invoices, maintains files and databases, and uses office equipment appropriately. Connecticut Children’s is a pediatric health system dedicated to children, offering care in more than 30 pediatric specialties. Its work includes research, education and training, community partnerships, and a commitment to diversity, equity and inclusion. The organization describes a welcoming and inspiring environment for patients, families, and team members. The position is per diem. Connecticut Children’s describes a comprehensive compensation and benefits package for eligible team members, with eligibility for certain benefits based on scheduled hours worked.

Requirements

High school diploma or GED.
One to three years of experience directly related to the duties and responsibilities, or equivalent.
Experience using a Microsoft operating system, with beginner-to-intermediate skills in Word and Excel.
Proficient computer skills.
Ability to follow routine verbal or written instructions.
Ability to maintain confidentiality of information.
Ability to gather data and compile information.
Ability to organize resources and establish priorities.
Ability to work collaboratively with all members of the Support Services team.
Ability to demonstrate support for the organization’s mission, values, and goals through behaviors consistent with Connecticut Children’s standards.

Responsibilities

Answer and route internal and external calls to the Call Center, following department protocols and scripts; triage routine calls, take accurate answering-service messages, and follow through on customer needs.
Activate code blue and other medical emergencies using established policies, procedures, paging systems, and STAR wording; document codes and report paging issues.
Receive, prioritize, and dispatch 5TEAM work requests through the ISISPro work request system; document requests received outside the online system.
Receive patient transport calls, obtain pertinent patient information, enter requests into the ISISPro dispatch module, page transport staff, and close dispatch tickets when complete.
Handle answering-service calls, page on-call physicians for urgent matters, document unreturned calls, activate the chain of command when necessary, and take and fax messages for non-urgent calls.
Participate in emergency management activities and drills; follow applicable emergency procedures and incident commander direction, notify appropriate personnel, and communicate pertinent information during activations.
Provide basic instruction and training to others in routine tasks and responsibilities, and attend training to maintain competencies.
Draft, edit, revise, and print routine correspondence, documents, reports, and other materials; enter data and maintain files, spreadsheets, and routine databases.
Process data input for Support Services departments, including EVS, Food Service, bed tracking, linen distribution, Facilities, and Bio-Med, following established procedures.
Process invoices for service areas and contact vendors when necessary; copy and duplicate materials, transmit facsimiles, report incidents, complete necessary paperwork, use equipment properly, and complete special projects as assigned.