Resort valet attendant - Okana Resort and Indoor Waterpark

Towne Park

12d•$10 - $11•Onsite

About The Position

The Resort Valet Attendant, described in the posting as a Guest Service Associate, provides attentive, friendly, and efficient hospitality services to resort guests. The role parks and retrieves guest vehicles safely and promptly and assists with luggage, including delivery and pickup during arrival and departure where applicable. It also involves answering guest questions, providing information about resort amenities and local attractions, and helping with directions, taxis, reservations, messages, and approved guest shuttles. The attendant explains parking rates and vehicle retrieval procedures, manages claim checks and vehicle keys, and maintains accurate valet records, including vehicle locations and damage surveys. Compensation is $9.50–$10.50 per hour plus daily cash tips. Standard shifts may run from 3:00 p.m. to 11:00 p.m.; mid-shift options vary according to resort business volumes and candidate availability. The majority of work is outdoors, potentially for the entire shift, and may involve exposure to extreme heat and cold. Travel of up to 5% may be required.

Requirements

High school diploma or GED.
Valid driver’s license for the state of application, or within a commutable distance from that state, as applicable.
One month of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of principles and processes for providing customer and personal services.
Ability to read and write standard English and understand simple instructions, short correspondence, and memos.
Ability to write simple correspondence and present information effectively in one-on-one and small-group settings.
Ability to perform basic arithmetic with three-digit numbers and American currency, and understand 24-hour time and rates based on elapsed time.
Ability to perform parallel parking.
Ability to meet the described physical requirements, including extended sitting or standing, movement and handling objects, and lifting or exerting force as described in the posting.

Nice To Haves

Ability to operate a manual transmission is highly desirable.

Responsibilities

Maintain a pleasant, friendly, and professional demeanor with guests, coworkers, and clients; greet guests promptly and use guest last names during interactions.
Use the salutation of the day, welcome guests, follow proper phone etiquette, and remain in designated areas when not completing tasks.
Park and retrieve vehicles slowly and cautiously; assist with bell services and luggage storage as needed; open vehicle and hotel doors for guests.
Assist guests with directions, taxis, reservations, and other inquiries; provide information about facility outlets, meeting rooms, amenities, and local attractions.
Deliver messages, items, and guest amenities as requested, and shuttle guests to location-approved destinations.
Explain parking rates and retrieval procedures; issue claim checks after receiving vehicle keys and collect claim checks before returning keys.
Complete and maintain valet ticket information, including key tags, guest folios, vehicle locations, damage surveys, and claim-check receipts; record vehicle locations on key tags after parking.
Calculate and collect vehicle revenue when needed.