Resort Sales Agent - Winter 2026/2027

Big White Ski Resort•Area E (Beaverdell/West Boundary), BC

15h•Onsite

About The Position

Join our team as a Resort Sales Agent, where you'll play a crucial role in creating unforgettable mountain adventures for visitors to Big White Ski Resort. This role requires a passion for delivering exceptional guest experiences at a world-class ski resort and excelling in detail-oriented tasks within a fast-paced environment.

Requirements

Ability to sit for extended periods at a computer workstation
Occasional lifting up to 20 pounds may be required

Nice To Haves

Previous experience in administration, contact centre operations, or hospitality
Strong customer service orientation with a passion for exceeding guest expectations
Ability to multitask and complete a varied number of tasks in a day
Excellent communication and interpersonal skills
Microsoft Office proficiency is an asset
RTP One Resort experience is an asset
Maestro PMS experience is an asset
Ability to learn and adapt quickly to new systems and processes
Effective time management and organizational skills
Team player with a positive attitude and willingness to collaborate
Fluency in a second language is an asset

Responsibilities

Assist both new and existing customers in planning their dream ski vacation
Handle reservations, modifications, cancellations, and address customer inquiries promptly and professionally via phone, email, and webchat
Provide personalized recommendations on accommodation, lift tickets, lessons, equipment rentals, airfare and airport transportation
Build and sell comprehensive packages tailored to each guest's needs, including accommodation, lift tickets, lessons, rentals, airfare, and transfers
Offer after sales support via phone, email and webchat for all Big White Ski Resort core products: lift tickets, ski & board lessons and equipment rentals
Stay up-to-date with product offerings, promotions, and resort policies to ensure accurate information is provided to customers
Collaborate closely with other Big White departments, to ensure seamless guest experiences
Assist with administrative tasks, including running reports, and maintaining accurate records, as requested by management
Embrace opportunities for continual learning and development, including familiarizing yourself with new products and procedures.
Handle guest complaints and feedback in a timely and professional manner, referring to a supervisor or manager when necessary
Provide outstanding customer service, demonstrating excellent communication skills and high attention to detail