Resort Safety Officer

Pyramid Global Hospitality•Captiva, FL

21d•Onsite

About The Position

The Resort Safety Officer at South Seas on Captiva Island, Florida, helps ensure the safety and security of guests, owners, and associates while maintaining a peaceful and welcoming resort environment. The role includes serving as a point of contact for guest assistance and emergencies, conducting property-wide patrols, controlling access at resort entrances and pool gates, investigating incidents, responding to medical emergencies, monitoring security systems, and supporting guest services. Officers must maintain confidentiality, accurate records, and a professional appearance and demeanor. The position involves a 3:00 PM–11:00 PM shift, 40 hours per week, including weekends and/or holidays, and may include outdoor assignments in varying weather conditions. South Seas is a 330-acre resort and wildlife preserve on Captiva Island, featuring 279 guest rooms and more than 7,000 square feet of meeting and event space. The role is part of Pyramid Global Hospitality, a hospitality management company with more than 200 hotels and resorts and over 18,000 associates.

Requirements

High school diploma or equivalent and/or experience in a hotel or related field preferred.
CPR/First Aid/AED/Heimlich Maneuver certification; the resort can arrange certification.
Valid driver license for the applicable state and an acceptable Motor Vehicle Record.
Ability to stand for long hours and work in a fast-paced environment exposed to Florida weather, including high heat and humidity.
Ability to work 40 hours per week on the 3:00 PM–11:00 PM shift, including weekends and/or holidays.

Nice To Haves

Certificate of Completion in Safety and Security Training.
Experience in a hotel or related field.
High school diploma or equivalent.

Responsibilities

Conduct regular safety patrols throughout the property, including guest-accessible areas and resort amenities.
Check lighting and door locks, and report or address potential safety hazards.
Maintain a visible presence by consistently patrolling amenities, including pool decks, Bayview Fishing Pier, and recreation areas.
Provide Pool Gate coverage, control access, check for prohibited items, ensure proper towel use, and maintain security.
Staff the Front Entrance Gate, issue parking passes, verify access credentials, and control property entry.
Investigate and document incidents, including theft, auto accidents, guest complaints, and policy violations.
Respond to medical emergencies and administer First Aid, CPR, and AED assistance as needed.
Monitor security systems and alarms and respond appropriately to suspicious behavior or intoxicated individuals.
Maintain detailed and accurate daily activity logs and incident reports.
Support the Front Desk with guest services, including deliveries and special requests.
Maintain confidentiality when handling guest or employee incidents.
Maintain a professional appearance and demeanor in accordance with resort standards.
Work outdoor assignments in varying weather conditions and work weekends and/or holidays as required.