Resort Ops Supervisor Rooms FT
About The Position
As a Resort Ops Supervisor at Timber Ridge Lodge & Waterpark, you will work in both Food & Beverage and the Rooms Division providing managerial support in addition to training and leadership for the restaurant & rooms operations as needed. Timber Ridge Lodge & Waterpark is the only all-season, all-suite, destination of its kind in the Midwest, featuring a 50,000 square foot indoor/outdoor waterpark. It is located within historic Lake Geneva and is a family bonding adventure. The property also includes two championship golf courses, a spa and fitness center, a ski park, award-winning restaurants, and 1300 acres of grounds.
Requirements
- Previous supervisory and hotel, customer service, front desk or administrative experience preferred
- Passionate about hospitality and is customer driven
- Ability to maintain composure and remain pleasant under high pressure situations
- Ability to work independently, has good judgment, problem solving, and decision-making skills
- Previous supervisory experience preferred
- Ability to work a flexible schedule including days, nights, weekends and holidays
- Bartender's certificate required
- Must be at least 18 years old to serve or pour alcohol
- Must have knowledge of food and beverage preparation and service of various alcoholic beverages
- Must be able to stand, walk, use hands, and reach for more than half of the normal work day
- Must work well under pressure
Responsibilities
- Execute restaurant operations including food and beverage promotions, customer service and inventories
- Lead the Front of the House staff in training restaurant standards, wine service and customer service
- Perform Front Desk responsibilities to include greeting guests, performing guest transactions, answering the telephone, processing individual reservations, balancing credit card and cash transactions, and taking accurate messages for guests and management
- Responsible for a working knowledge of the property management system (Opera) and all point of sales systems (Micros)
- Monitor the performance of outlet service staff. Supervision duties include; delegating responsibilities, scheduling, coaching and correcting, evaluating, interviewing, training and mentoring of staff
- Must be able to take confrontation from guests and associates while following/enforcing Grand Geneva policies
- Perform daily tasks including preparation of daily forecast, supervising daily adherence of all State, Federal, and corporate liquor regulations pertaining to serving alcoholic beverages and food controls
- Monitors front desk areas for safety, security, and appearance and reports any injuries, accidents or problems as necessary
- Work with housekeeping/maintenance to assess room status
- Responsible for accurate cash control to include keeping cash drawer at a minimum and ensuring that all funds are accounted for and deposits made according to policy
- Perform other duties as assigned
Benefits
- A free, well-balanced meal every shift
- Discounted gym membership
- Room discounts at Marcus Hotels & Resorts
- Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
- Free parking
- "Two for one" movie theater coupons at Marcus Theatres
- Ability to grow your career and transfer from one property to another
- Early wage access
- Paid time off
- Flexible scheduling
- Medical, dental, and vision insurance (offered after 30 days of employment)
- Company-paid life insurance
- Employee assistance program offer
- 401k with employer match
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
