Resort Director of Rooms
About The Position
We are seeking a highly motivated and customer-oriented Resort Director of Rooms to join our team at Trailborn Surf & Sound. Our Director of Rooms sets the tone for our team and embodies the Trailborn values in everything they do. The Director of Rooms will directly oversee daily operations and work closely with team leaders in the following departments: Front Office, Housekeeping, Valet & Bell Services, and Recreation & Activities. The Director of Rooms will liase and collaborate daily with F&B, Facilities, Finance, Revenue, and Sales & Marketing and serve as a member of our Executive Committee. The desired candidate will have a proven track record in successfully leading multiple teams, experience with managing financial results, aptitude for delivering outstanding guest service and a strong desire to contribute to the growth of the property as well as their own career growth. ABOUT OUR VALUES We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
Requirements
- 2+ years’ experience in a Department Head role with strong Rooms Operations background.
- Positive attitude, service oriented, andabilityto multitask.
- Strong interpersonal and organizational management skills.
- Possess strong problem-solving skills and work under limited supervision.
- Ability to prioritize and organize.
- Perform job functions with attention to detail, speed, and accuracy.
- Ability to manage and adapt tonew technologiesand systems.
Nice To Haves
- Experience working in a boutique full-service hotel or resort.
Responsibilities
- Ensures team delivers on theTrailbornguest experience ata high level,maintainingfourdiamondservicethroughout all departments.
- Collaborates with department leaders in developing guest activities and activations aimed at driving revenue and guest satisfaction with Resort offerings.
- Assist in training team members on steps of service, guest engagement, and recoveryopportunities.
- Leads the guest review feedback cycle,reportingresults, and creates action plans to ensure the resort leads the portfolio in Intent to Recommend.
- Champion all brand standardsand ensure all teams are well trained on all aspects of brand standards thatimpacttheir roles.
- Develop processes that support a clean and efficient work environment and resort product for our guests. Oversee preventative maintenance and deep cleaning schedules for the property.
- Responsible for labor controls and productivity across departments, as well as operating expense line items and budget/forecast management.
- Promotes a fun, positive work environment for all team members.
- Sets clear performance expectations for all department leaders with the General Manager and works with leaders to achieve success.
- Alwaysdemonstratesan Open Door Policy.
- Solicits feedback and provides feedback regularly to team leaders aimed at driving continuous improvement.
- Perform other duties as assigned and needed.
Benefits
- Medical (with company contribution)
- Dental (with company contribution)
- Vision (with company contribution)
- Paid Time Off
- 401(k) (with company match)
- Sick Time
- Employee Dining Discounts
- Employee Marketplace Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
