Director of Rooms

Omni Hotels & Resorts•San Diego, CA

11d

About The Position

Omni San Diego Hotel at the Ballpark With miles of sandy beaches and a year-round average 70-degree temperature, there is no better place to live and work than sunny San Diego! Within this seaside paradise lies the newly renovated, four-star, Omni San Diego Hotel at the Ballpark; a place dedicated to providing a superior experience for both associates and guests. Omni San Diego’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. The Omni San Diego Hotel at the Ballpark's commitment to serve our associates and nurture their growth has led to the company’s highest rating in associate satisfaction and an impressive internal promotion rate. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni San Diego Hotel at the Ballpark may be your perfect match. The Director of Rooms is responsible for the performance of the Rooms Division, including Front Desk, Guest Services, Housekeeping, Laundry, and Loss Prevention. This is an executive level position reporting to the General Manager. The successful candidate demonstrates their ability to produce balanced financial, guest experience and associate satisfaction outcomes.

Requirements

Bachelor's degree or equivalency preferred
Must have previous experience in the Rooms Division in a property of similar size and quality for a period of five or more years
Proficiency in the use of a computer is necessary (i.e. Microsoft Office Suite)
Excellent verbal and written professional communication skills required
Must demonstrate strong leadership skills and the ability to nurture managers-in-training
Must be detail-oriented and organized
Must be able to work closely and communicate with all associates, departments, guests, and clients in a professional manner
Must be highly service-oriented
The ability to work a flexible schedule, including nights, weekends and holidays

Nice To Haves

Experience in forecasting & scheduling, daily reviews and analysis of operating results preferred

Responsibilities

Functions as the strategic business leader of the property’s Rooms Operations; areas of responsibility include Front Office, Housekeeping, and Guest Services.
Ensures all lobby and common areas are maintained and provide a luxury experience for all guests.
Analyzes service issues and identifies trends.
Showing year-over-year improvement in associate satisfaction scores throughout the division including maintaining low turnover and high promotion-from-within ratings
Controlling payroll and direct expenses in line with the budget and varying levels of business using corporate-wide technology and other systems
Participation in weekly forecasting and scheduling activities
Provides assistance to Director of Finance during annual budget process for the Rooms Division.
Preparation of action plans as directed by management
Daily reviews of operating outcomes (including corrective action if required)
Stays visible and connects with guests on a regular basis to obtain feedback on product quality, service levels and overall satisfaction.
Works with direct reports (e.g. department heads) to develop and implement departmental strategies to ensure delivery of budget, service, and retention goals.