Hilton Phoenix Tapatio Cliffs Resort - Resort Manager

Aimbridge Hospitality•Phoenix, AZ

About The Position

The Resort Manager leads daily operations at the Hilton Phoenix Tapatio Cliffs Resort, a full-service, all-suite resort in Phoenix with dining, golf, spa services, pools, meeting space, and other amenities. Working in partnership with the General Manager and department leaders, the manager oversees Front Office, Housekeeping/Laundry, Food & Beverage, Spa, Information Technology, and Safety & Security while supporting operational excellence, guest satisfaction, team engagement, and financial performance. This exempt leadership role requires discretion and independent judgment, as well as regular direction of at least two full-time associates or their equivalents. The position involves hands-on operational ownership and strategic influence across the resort. The manager plans and delegates work according to business volume, staffing needs, service goals, and department objectives; oversees key administrative processes; and works with leadership and HR to support revenue, profitability, and a service-driven culture. The manager also conducts operational and quality checks, follows up with guests, and ensures compliance with brand standards, safety and security programs, company policies, and incident documentation.

Requirements

At least 3 years of full-service hotel operations management experience.
Experience leading large teams and a strong guest-service focus.
Current safe food handling and responsible alcoholic beverage service certifications.
Experience with budgets, financial goals, hotel systems, and Microsoft Office programs.
Collaborative, detail-oriented, proactive, and flexible to work nights, weekends, holidays, and irregular hours.
Equivalent education and experience may be considered.

Nice To Haves

Hilton brand experience.
Bachelor’s degree.

Responsibilities

Lead daily hotel operations across departments, maintaining high standards for service, facilities, and guest touchpoints.
Plan and delegate priorities based on business volume, staffing needs, service goals, and departmental objectives.
Oversee staffing, training, budgeting, cash handling, inventory, reporting, and other administrative processes.
Partner with leadership and HR to support revenue goals, profitability, team engagement, and a service-driven culture.
Conduct walk-throughs and quality checks, and follow up with guests to resolve concerns and strengthen satisfaction.
Ensure compliance with brand standards, safety and security programs, company policies, and incident documentation.
Represent the company with professionalism, discretion, sound judgment, and accountability.
Regularly direct at least two full-time associates or their equivalents.