Resort Maintenance Technician
About The Position
The Resort Maintenance Technician performs routine and preventative maintenance to maintain the physical integrity and appearance of resort properties while providing excellent customer service to guests. The role includes maintaining rental homes, facilities, grounds, amenities, streets, vehicles, and equipment; completing inspections and minor repairs; and responding to resort needs during non-business hours while on call. Scheduling availability may need to be flexible, and weekly hours vary based on guest occupancy, season, staffing, and other factors. The employer cannot guarantee a specific number of work hours per week. The position includes outdoor and janitorial work, with duties that may vary by property and conditions. Snow removal is required where applicable. The employee regularly stands, sits, or walks for extended periods, regularly lifts or moves up to 25 pounds, and occasionally lifts or moves up to 100 pounds. IHM Outdoors provides a formalized training and development program intended to support employee development and career growth. The company is an equal opportunity employer and uses E-Verify to confirm work authorization where required by law.
Requirements
- Basic computer proficiency, including the ability to use email and the internet.
- Strong communication and customer service skills.
- Ability to provide legible written reports.
- Proficiency operating hand tools, power equipment, and commercial machinery.
- General knowledge of janitorial work, plumbing, electrical work, and grounds maintenance.
- Demonstrated knowledge of and broad experience in general maintenance techniques and repair work.
- Ability to respond to resort needs during non-business hours while on call.
- Ability to stand, sit, or walk for extended periods; regularly lift or move up to 25 pounds and occasionally lift or move up to 100 pounds.
Nice To Haves
- Six months of previous maintenance experience in a campground or RV resort is preferred.
Responsibilities
- Complete minor repairs to rental homes and resort facilities.
- Perform routine maintenance and minor emergency repairs involving electrical systems, plumbing, sewage, construction, and streets.
- Inspect and repair irrigation systems as necessary.
- Inspect playgrounds, equipment, pool and spa areas, and other recreational amenities; make minor repairs as needed.
- Maintain the resort’s appearance and meet IHM Outdoors’ curb appeal standards.
- Perform groundskeeping, including weed treatment and trimming, raking leaves, planting flowers and shrubs, spreading mulch or other materials, trimming hedges, removing weather-damaged tree limbs, and other lawn care.
- Pick up trash and debris from common areas and streets daily, and empty common-area trash containers as needed.
- Clean resort amenities and facilities, which may include clubhouses, sports courts, offices, restrooms, laundry areas, bath houses, and maintenance garages.
- Maintain vacant sites, including securing them with strap-downs and removing trash and debris.
- Remove snow from streets, parking lots, building entrances, and other areas the company maintains, where applicable; this may involve plowing, salting, snow blowing, or shoveling.
- Complete checklists documenting the physical condition of resort sites before and after guest occupancy.
- Assist the Resort Manager with supervision of service contractors.
- Report maintenance issues and concerns identified during daily duties to the manager.
- Keep resort streets and public access routes free of hazards.
- Maintain resort pools and test and adjust chemical levels, where applicable.
- Maintain resort vehicles and equipment.
- Follow safety procedures while performing duties, including safely operating vehicles when traveling between sites and picking up supplies.
Benefits
- Healthcare including medical, dental, and vision insurance
- HSA and FSA plans, including dependent care FSA
- Identity theft protection insurance
- Commuter benefits for transit and parking
- Pet insurance
- PTO and payroll incentives for annual wellness exams
- Employee Assistance Program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer match: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution
- Incentive-based bonus program
- Free room nights at company properties and employee discounts within the employee’s brand
- Discounts for friends and family within the employee’s brand
- Team member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career growth through an in-house training program with a path personalized to the employee’s goals
- Referral bonus program for any company location
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
