Resort Maintenance Technician
About The Position
The Resort Maintenance Technician performs routine and preventative maintenance to maintain the physical integrity and appearance of IHM Outdoors resorts while providing excellent customer service. The role includes repairs and upkeep across rental homes, facilities, grounds, recreational amenities, vehicles, and equipment. Scheduling availability may need to be flexible, weekly hours vary according to guest occupancy, season, staffing, and other factors, and a specific number of weekly hours is not guaranteed. The technician may be on-call to respond to resort needs during non-business hours. The position includes routine and minor emergency repairs; grounds and common-area upkeep; cleaning resort amenities; maintaining vacant sites and pools where applicable; and removing snow from areas IHM Outdoors maintains. The technician completes site-condition checklists before and after guest occupancy, reports maintenance concerns to the manager, and assists the Resort Manager with service-contractor supervision. Safety procedures must be followed, including when operating vehicles. IHM Outdoors provides a formal training and development program intended to support employee development and career growth. The role offers a wellness program and benefits package, including healthcare and retirement benefits, paid time off, incentives, discounts, and career-development resources.
Requirements
- Basic computer proficiency, including the ability to use email and the internet.
- Strong communication and customer-service skills.
- Ability to provide legible written reports.
- Proficiency operating various hand tools, power equipment, and commercial machinery.
- General knowledge of janitorial work, plumbing, electrical work, and grounds maintenance.
- Demonstrated knowledge of and broad experience in general maintenance techniques and repair work.
- Ability to respond to resort needs during non-business hours while on-call.
- Regular ability to stand, sit, or walk for extended periods.
- Ability to regularly lift and/or move up to 25 pounds and occasionally lift and/or move up to 100 pounds.
Nice To Haves
- Six months of previous maintenance experience in a campground or RV resort is preferred.
Responsibilities
- Complete minor repairs to rental homes and facilities as needed.
- Perform routine maintenance and minor emergency electrical, plumbing, sewage, construction, and street repairs.
- Inspect and repair the irrigation system as necessary.
- Inspect playgrounds, equipment, pools, spas, and other recreational amenities, and make minor repairs as needed.
- Maintain the resort's presentation and meet IHM Outdoors curb appeal standards.
- Perform groundskeeping, including treating weeds, using a weed whip, raking leaves, planting flowers and shrubs, spreading mulch, woodchips, or stones, trimming shrubs and hedges, removing weather-damaged tree limbs, and other lawn care.
- Pick up trash and debris from common areas and streets daily, and empty common-area trash containers as needed.
- Clean resort amenities, which may include clubhouses, tennis courts, pickleball courts, resort offices, restrooms, laundry areas, bath houses, and the maintenance garage.
- Maintain vacant sites, including strap-downs and removing trash and debris.
- Remove snow from community streets, parking lots, building entrances, and other areas maintained by IHM Outdoors, using equipment such as a plow truck, salt, snow blower, or shovel as needed.
- Complete checklists of resort-site physical condition before and after guest occupancy.
- Assist the Resort Manager with supervision of service contractors.
- Report maintenance issues and concerns identified during daily duties to the manager.
- Keep resort pools maintained where applicable, test chemical levels, and adjust them appropriately.
- Maintain resort vehicles and equipment.
- Follow safety procedures while performing duties, including safely operating vehicles when traveling between sites and picking up supplies.
Benefits
- Medical, dental, and vision insurance
- HSA and FSA plans
- Dependent care FSA
- Identity theft protection insurance
- Commuter benefits for transit and parking
- Pet insurance
- Paid time off
- Payroll incentives for annual wellness exams
- Employee Assistance Program
- Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services
- Paid sick and vacation time
- Family leave
- 401(k) retirement plan with employer matching: 100% up to 3% of salary and an additional 50% on the next 2% of salary
- 401(k) fully vested upon the first contribution
- Incentive-based bonus program
- Free room nights at company properties and employee discounts within the brand
- Discounts for friends and family within the brand
- Team member recognition and bonus
- Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work
- Career growth through an in-house training program personalized to employee goals
- Referral bonus program
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
