Resort Maintenance Technician

IHM Outdoors•Town of Arcade, NY

10h

About The Position

The Resort Maintenance Technician performs routine and preventive maintenance to maintain the physical integrity and appearance of resort properties while providing excellent customer service to guests. The position may require flexible scheduling and responding to resort needs during non-business hours while on-call. Weekly hours vary according to guest occupancy, season, staffing, and other factors; a specific number of hours per week is not guaranteed. The role includes maintaining rental homes, facilities, grounds, recreational amenities, resort vehicles, and equipment; addressing minor repairs and emergencies; and helping ensure that resort streets, public access routes, and common areas are safe, clean, and inviting. Snow removal duties may apply where relevant. IHM Outdoors offers a formal training and development program intended to support employee development and career growth.

Requirements

Basic computer proficiency, including the ability to use email and the internet.
Strong communication and customer service skills.
Ability to provide legible written reports.
Proficiency in operating hand tools, power equipment, and commercial machinery.
General knowledge of janitorial work, plumbing, electrical work, and grounds maintenance.
Demonstrated knowledge of and broad experience with general maintenance techniques and repair work.
Ability to respond to resort needs during non-business hours while on-call.
Ability to stand, sit, or walk for extended periods.
Ability to lift and/or move up to 25 pounds regularly and up to 100 pounds occasionally.

Nice To Haves

Six months of previous maintenance experience in a campground or RV resort is preferred.

Responsibilities

Complete minor repairs to rental homes and facilities.
Perform routine maintenance and minor emergency repairs involving electrical systems, plumbing, sewage, construction, and streets.
Inspect and repair irrigation systems as needed.
Inspect playgrounds, equipment, pool and spa areas, and other recreational amenities; make minor repairs as needed.
Maintain the resort’s appearance according to IHM Outdoors’s curb appeal standards.
Perform grounds care, including weed treatment, weed whipping, raking leaves, planting flowers and shrubs, spreading mulch or other materials, trimming shrubs and hedges, removing weather-damaged tree limbs, and other lawn care.
Pick up trash and debris from common areas and streets daily; empty common-area trash containers as needed.
Clean resort amenities, which may include clubhouses, sports courts, offices, restrooms, laundry areas, bath houses, and the maintenance garage.
Maintain vacant sites, including strap-downs and removal of trash and debris.
Remove snow from resort streets, parking lots, entrances, and other areas the company is responsible for maintaining, where applicable; tasks may include plowing, salting, snow blowing, and shoveling.
Complete checklists documenting the physical condition of resort sites before and after guest occupancy.
Assist the Resort Manager with supervision of service contractors.
Report maintenance issues and concerns identified during daily duties to the manager.
Keep resort streets and public access routes free of hazards.
Maintain resort pools and, where applicable, test and adjust chemical levels.
Maintain resort vehicles and equipment.
Follow safety procedures, including safely operating vehicles when traveling between sites and picking up supplies.

Benefits

Healthcare coverage, including medical, dental, and vision insurance.
HSA and FSA plans.
Dependent care FSA.
Identity theft protection insurance.
Commuter benefits for transit and parking.
Pet insurance.
PTO and payroll incentives for annual wellness exams.
Employee Assistance Program.
Wellness subscriptions, including access to gyms, financial planning, counseling, and legal services.
Paid sick and vacation time.
Family leave.
401(k) retirement plan with a company match: 100% up to 3% of salary and an additional 50% on the next 2%; fully vested upon the first contribution.
Incentive-based bonus program.
Free room nights at company properties and employee discounts within the employee’s brand.
Discounts for friends and family within the employee’s brand.
Team member recognition and bonus.
Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work.
Career growth through an in-house training program with a path personalized to employee goals.
Referral bonus program for any company location.