Resort General Manager

Hilton Grand Vacations • Las Vegas, NV

5d • Onsite

About The Position

Hilton Grand Vacations is now looking for a General Manager to join the team at Cancun Las Vegas , a Hilton Vacation Club! Cancun Resort Las Vegas is a 446‑unit, offering spacious villas and penthouse suites designed for unforgettable family and leisure stays. The resort features a cascading pyramid waterfall, four water slides, two swimming pools, a poolside café, and an activity center - creating an energetic yet relaxing environment for guests of all ages. Located just six miles south of the Las Vegas Strip and within one mile of premium outlet shopping, Cancun Resort provides a peaceful oasis away from the bustle while remaining conveniently close to world‑class entertainment. As General Manager, this role offers the opportunity to lead a dynamic resort operation with a strong focus on guest satisfaction, team development, financial performance, and operational excellence.

Requirements

• Comprehensive knowledge of vacation ownership principles, practices, and procedures, including HOA laws and regulations in the day-to-day management of the resort.
• Must possess and apply a comprehensive knowledge of financial principles and statements to review and analyze resort and HOA financial status.
• Must demonstrate the ability to create and maintain a culture of diversity, equity and inclusion.
• Must possess excellent written and verbal communication skills.
• Strong financial acumen and expertise in labor control and productivity standards.
• Ability to work with in-house personnel as well as third-party vendors in two disciplines: housekeeping and food and beverage.
• 5-7 years of prior General Manager experience.
• 5 years of management experience in a comparable property.
• BA/BS/Bachelor's Degree

Responsibilities

• Customer focus by building strong and internal and external customer relationships and delivering customer-centric solutions.
• Instills trust by gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Collaborates and builds partnerships and works collaboratively with others to meet shared objectives.
• Coordinates with business management staff to ensure that accurate records are maintained, and cost controls are monitored and applied.
• Action-oriented, taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Responsible for ensuring the efficient operation of resort functions, such as front office, housekeeping, maintenance, security and loss prevention, and recreational functions through indirect supervision.
• Communicates continuously with the Homeowners Association(s) Board of Directors.
• Develops and maintains cost and labor controls to ensure operation within budget.
• Must demonstrate leadership skills with the ability to acquire, develop and retain an engaged team.
• Conducts periodic inspections of units, building, grounds, noting deficiencies of employees, contractors and physical appearance of property.
• Commitment and dedication to our people-first culture.
• Ensure guest/owner safety and security; maintain crisis management plan.
• Assures compliance with labor laws and respects areas of responsibility.
• Works closely with developer, homeowners’ association, project management and in-house sales and marketing leadership.
• Other duties as assigned.

Benefits

• Comprehensive health care options starting day 1
• Travel Discounts Program with hotel rates worldwide
• Employee Assistance Program
• Flexible PTO plan for managers and above
• Comprehensive 401(k) program with company match contributions
• Exclusive employee stock purchase program
• Exclusive perks available to enhance your overall employee experience and well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Manager