Resort Complex Assistant General Manager

Hilton Grand Vacations•Pigeon Forge, TN

2d•Onsite

About The Position

Join our dynamic team as an Assistant General Manager at Laurel Crest (298 units) and Mill Springs Lodge Resort (67 units) in the captivating Pigeon Forge, TN. Nestled just six miles from the thrilling Dollywood and ten miles from the stunning Great Smoky Mountains National Park, our property offers an ideal escape close to popular attractions. With downtown Pigeon Forge merely three miles away and Gatlinburg a short 25-minute drive, this is the perfect opportunity to be part of a vibrant community and create unforgettable guest experiences! In your role as Assistant General Manager, you will act as a hands-on leader for all operating departments. Your primary responsibility will be to execute the duties of your position in alignment with our service culture, thereby driving the success of our company. As such, it is essential that you possess the necessary expertise and professionalism to ensure that our operations are conducted in an efficient and effective manner.

Requirements

Minimum 5 years of direct resort operations experience.
Minimum 5 years of related experience.
Minimum 5 years of Managerial or Director level experience.
Previous hospitality experience required.
Excellent verbal and written communication skills.
Business Sense (Finance, Budgeting, Scheduling, Payroll, Projects).
Service Culture Building/ Engagement.
Computer proficiency.

Nice To Haves

Bachelor's Degree
6 to 8 years in a related field
5+ years in a managerial role

Responsibilities

Builds and leads Association(s) operating and retail budgets.
Develops and maintains cost & labor controls.
Conducts daily inspections of units, buildings, and grounds, noting deficiencies of Team Members, contractors and the physical appearance of property.
Determines most appropriate and efficient method to address and seek innovative solutions.
Monitor daily service levels in customer interactions.
Remains alert to potential problems or areas of concern, ensuring appropriate action.
Coaches, guides, and directs seven (7) department leaders.
Counsels direct reports on job-related matters.
Guides and advises employees to achieve established goals and objectives.
Leads engagement activities with the community and the region.
Champion of the Grand Impact Committee for the property.
Lead daily leadership stand up meetings.
Participate in department-specific meetings.
Lead monthly staff meetings for the Executive Leadership.
Lead quarterly team member town hall events & engagement.