Resort Call Center Agent
Foxwoods Resort Casino•Ledyard, CT
•Hybrid
About The Position
Under the supervision of the Resort Call Center Shift Manager, the incumbent is responsible for providing outstanding Customer Service to all guests. This position has the option of being remote with successful completion of training requirements.
Requirements
- High school diploma or GED required.
- Call center, hotel front desk/reservations and/or sales experience required.
- Must possess the ability to multitask proficiently.
- Must possess a clear, pleasant speaking voice and good hearing to ensure effective telephone communication.
- Computer experience required.
Nice To Haves
- Ability to multitask proficiently.
Responsibilities
- Providing outstanding Customer Service to all guests.
- Maintain the departments required Quality Assurance Percentage.
- Build relationships with all guests (which will result in repeated sales/business).
- Handle high call volume.
- Maintain the departments required phone occupancy percentage.
- Become proficient with department-specific computer, phone and paging systems.
- Possess well developed guest service skills necessary for resolution of guest inquiries.
- Ensure effective telephone communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
